Patient Assistance Program​/Financial Advocacy Coordinator

Position: Patient Assistance Program / Financial Advocacy Coordinator

Location: Waltham, MA

Job : 4691

# of Openings: 1

Patient Financial Advocacy Coordinator – Onco
360 Pharmacy

Waltham, MA | Full-Time | Mon - Fri 11:30am to 8pm EST

Salary Starting at $25.00/hr and up

Join a mission-driven team making a difference in the lives of cancer patients.

Onco
360, a leading oncology pharmacy, is seeking a Patient Financial Advocacy Coordinator candidate to live within commuting distance of our Waltham pharmacy.
Remote work possible after initial on-site training.

• 401k opportunity
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Quarterly Incentive Bonus
• Referral Incentive Program
• Company Paid Life Insurance; and Short/Long-Term Disability

• A career with purpose:
  Help patients access life‑saving medications.
• Supportive culture:
  We value teamwork, respect, integrity, and passion.
• Growth opportunities:
  We invest in your professional and personal development.

The Patient Advocacy Coordinator is responsible for assisting patients and/or families to access financial resources for pharmacy co‑pays. The Advocacy Coordinator assists patients who may qualify for assistance through Not for Profit Organizations and Manufacturer Programs. They are responsible for navigating the system to find resources that best fits the patient’s needs, aid patients by explaining the process, assist in filling out applications and going over the documents that will be required to complete the application.

• Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co‑pays.
• Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
• Support applications for nonprofit and manufacturer assistance programs.
• Provide clear explanations of insurance benefits and co‑pay structures.
• Maintain accurate patient demographic and insurance data in CPR+.
• Collaborate with pharmacy operations and cross‑functional teams to ensure seamless service.

Required:

• High School Diploma or GED
• 1+ years of patient assistance or advocacy experience
• Registration with Board of Pharmacy (as required by state law)
• Strong communication, organizational, and customer service skills

Preferred:

• 3+ years of patient assistance or advocacy experience
• Specialty pharmacy experience