Intake Specialist

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Float Health is a full‑stack platform for specialty pharma home infusion that connects nurses to home medication visits, moving care that doesn’t need a hospital to the home.

About Float

Float is on a mission to make healthcare safer, easier, and more efficient by connecting nurses with patients so they can receive treatments for chronic conditions at home.

Having closed Series A in 2023, we have successfully demonstrated multi‑state expansion, strong unit economics, and high retention of patients, nurses, and pharmacies. We have facilitated over 45 000 patient visits and are scaling to serve more geographies.

The Role

As an Intake Specialist, you’ll manage new patient referrals and coordinate timely start‑of‑care visits. These visits are typically more urgent than routine appointments, so you’ll act quickly, communicate clearly, and manage details with precision to impact patient outcomes and satisfaction.

Key responsibilities include:

• Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start‑of‑care visits, including collecting information, matching nurses, managing marketplace offers, onboarding patients, confirming logistics, and responding to restaff and reschedule requests.
• Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone, chat, and SMS (including responding to inbound and initiating outbound).
• Work cross‑functionally with internal teams in shared queues and Slack to ensure visit documentation and related tasks are completed.
• Prioritize and coordinate multiple tasks simultaneously, learn new processes and technology continuously, and maintain positive relationships with peers and specialty pharmacies.
• Provide feedback to improve technology and processes.

Who You Are

• Flexible with a learner mindset in a fast‑moving startup environment.
• Comfortable working in urgency; patients are occasionally discharged directly from hospital to home visits on short notice.
• Team‑oriented and capable of building strong connections in a remote role.
• Accountable and trustworthy; external customers and internal team members rely on you daily.

Required Skills

• Ability to use multiple technology platforms simultaneously.
• Manage inbound communication while supporting other tasks.
• Type 60 words per minute with high accuracy.
• Excellent critical thinking and problem‑solving abilities.
• Highly organized with excellent time‑management skills.
• Exceptional customer service, written, and verbal communication skills.
• Work effectively independently and in a team environment.

Preferred Experience

• Proficiency in medical terminology and policies; prior experience in healthcare or specialty pharmacy is highly desirable.
• Experience with infusion therapy, healthcare intake, or specialty pharmacy.
• Previous startup experience.

Location and Schedule

Fully remote position based in the United States.

Full‑time, 40 hours per week.

Work hours:

Monday‑Friday 7 am‑3 pm PST or 9 am‑5 pm PST.

Benefits

• Medical, dental, vision
• 401(k) matching
• Unlimited PTO with minimum days
• Paid parental leave
• Phone & internet monthly stipend
• Annual learning stipend
• HSA & FSA
• Voluntary life, accident, hospital, and critical illness insurance
• Zero commute – work wherever you are within US hours

Compensation

Base salary $48,000–$50,000 plus options grant, commensurate with experience and skills.

Culture

We’re a Series A startup looking for individuals who can grow with us in a fast‑paced, ever‑changing environment. At Float, we #Workforthe Super Nurse  and believe that making the best nurses the heroes attracts the best talent, delivering the best patient experience.

Float Health is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Hospitals and Health Care