Provider Relations Representative – Remote GA

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions, flexibility, learning, and career development.

As a Provider Relations Representative – Remote GA at Gainwell, you will harness technology to help our clients improve the health and well-being of the members they serve – a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to healthcare’s biggest challenges. Here are the details on this position.

• Assist the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation.
• Accompany the sales team, as needed, to client sites.
• Provide analysis and documentation of client requirements to give appropriate data to outsourcing project development and implementation teams for client(s).
• Prepare work plans, document project scope, and review with client to ensure accuracy. Monitor project schedules to ensure timelines and deliverables are met.
• Demonstrate system setup to clients before the system is finalized. Test and analyze system configuration against requirement documents during implementation and administration.
• Monitor processes and resolve participant issues; escalate as appropriate.
• Strong written and verbal communication skills.

• Bachelor’s degree or a minimum of five (5) years of equivalent experience in a related field such as healthcare, provider relations, or claims management.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Effective in presenting and facilitating training or informational sessions.
• Excellent organizational and time management abilities to manage field visits, reporting, and provider support.
• As part of the interview process, candidates will be asked to prepare and deliver a short presentation on a topic of their choice to demonstrate communication and presentation skills.

• This is a remote position; however, candidates must reside in Georgia.
• Work schedule is Monday to Friday, from 8:00 AM – 4:30 PM.
• Harver Assessment Requirement:
  All candidates must complete the Harver Assessment to evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem‑solving capabilities.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid position with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
• To test your internet download and upload speed, go to Google, search for Internet Speed Test, or click the link.

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee’s start date at Gainwell.
• Career growth and advancement opportunities are encouraged and supported.
• A company‑provided computer is supplied for work use.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.