Clinical Speciali

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Responsibilities Artificial Intelligence;
Advanced Technology;
The very best in patient care. With decades of expertise, Rad Net is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of Rad Net’s success is its people with the commitment to a better healthcare experience. When you join Rad Net as a Clinical Applications Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

You will:
Conduct high-quality customer training (onsite or virtual) to maximize customer satisfaction and product adoption. Represent the company and participate in medical conferences. Address customer complaints and support inquiries to enhance customer experience. Monitor and measure customer Net Promoter Scores (NPS) for service improvement. Gather customer feedback and communicate this to the customer success team. Log relevant customer interactions in the CRM and/or QMS system.

Act as the advocate for current and future customers within the organization. As applicable, maintain timelines according to the implementation plan or documented customer requests. Meet regularly with team / manager / customer to keep product implementation and adoption on track. Escalate issues accordingly to policies and procedures. Perform workflow trip to evaluate the current state and propose future state workflow to improve processes.

Provide appropriate customer training according to the product/project scope. Encourage the use of the tools Deep Health supports (such as Slack, Wendia, Outlook, Smart Sheets, etc.) When starting on a new project, assist the customer with the project table builds, system set.

• Conduct high-quality customer training (onsite or virtual) to maximize customer satisfaction and product adoption.
• Represent the company and participate in medical conferences.
• Address customer complaints and support inquiries to enhance customer experience.
• Monitor and measure customer Net Promoter Scores (NPS) for service improvement.
• Gather customer feedback and communicate this to the customer success team.
• Log relevant customer interactions in the CRM and/or QMS system.
• Act as the advocate for current and future customers within the organization.
• Maintain timelines according to the implementation plan or documented customer requests.
• Meet regularly with team / manager / customer to keep product implementation and adoption on track.
• Escalate issues according to policies and procedures.
• Perform workflow analysis to evaluate current state and propose future state workflow to improve processes.
• Provide appropriate customer training according to the product/project scope.
• Encourage the use of tools supported by Deep Health (e.g., Slack, Wendia, Outlook, Smart Sheets).
• Assist the customer with project table builds and system setup when starting a new project.

• Bachelor’s degree in a medical/pharma/science field (or equivalent practical technical experience in radiology).
• At least 3 years working experience as a radiographer/application specialist/technologist/RIS/PACS Administrator.
• Advanced clinical knowledge on diagnostics is preferred.
• Proficiency in advanced visualization software and knowledge of radiology workflows.
• Ability to support customer success, sales, and marketing initiatives from a clinical perspective.
• Strong relationship-building skills and attention to detail.
• Ability to work independently (home office) and as a team player.
• Proven ability to build and maintain influential customer relationships.
• Superb verbal and written presentation and communication skills.
• Demonstrated ability to prioritize and balance multiple priorities and projects.
• Customer-centric mindset with a drive for understanding customer needs.
• Collaborative approach partnering with the commercial, implementation, operation, support, and product teams for clinical success.
• Goal-oriented mindset with resilience in the face of setbacks.
• Strong interpersonal skills to engage with various stakeholders.
• Effective educator capable of training demanding customers.
• Intrinsic motivation to Deep Health products for healthcare improvement.
• Must reside in state of Maryland

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care

Washington DC-Baltimore Area

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