Supervisor, Insurance​/Billing

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas, committed to exceptional patient care, operational excellence, and a collaborative team environment.

We are seeking a highly skilled Insurance Supervisor to lead our Insurance Specialists, ensure accurate and timely claims processing, and support the overall success of our Revenue Cycle Management department.

• Supervise and support Insurance Specialists to ensure timely and accurate billing and collections.
• Oversee submission and acceptance of claims to all payers.
• Monitor assigned work queues (WQs), identify recurring issues, and ensure resolution.
• Review billing processes for accuracy, compliance, and timeliness.
• Ensure professional communication with patients and third‑party payers.
• Serve as a resource to staff by answering questions, providing training, and assisting with escalations.
• Work closely with the Epic PB team to resolve clearinghouse and EDI‑related issues.
• Manage underpayment work queues and appeals.
• Communicate billing concerns and payer policy updates to leadership.
• Approve patient statement files, employee discounts, and insurance‑related workflows.
• Train and educate CEENTA teams on accurate billing processes.

Monitor team productivity, review insurance claims, troubleshoot billing issues, communicate with insurance carriers, review correspondence, support staff development, and elevate payer concerns as needed.

Full‑time, salaried, exempt. Monday–Friday. Additional hours may be required based on business needs.

Remote/Home Office environment;
Ability to work independently and manage staff remotely following CEENTA’s remote work guidelines. Some in‑office days may be required.

• Occasional onsite days as needed.
• Occasional travel for training or meetings.

• High school diploma or GED required;
  One-year certificate from a college or technical school, or 2–3 years related experience highly preferred or equivalent.
• 3–4 years of medical billing experience required.
• Epic PB certification preferred or obtained within 1 year.
• Strong communication, time management, and organizational skills.
• Knowledge of insurance rules and regulations.
• Proficiency with software systems, practice management platforms, and insurance portals.