Remote Medical Assistant Healthguide

Job Description

As a Health guide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Health guide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice.

• Working primarily remotely, Health guides will be working with the patient’s medical practice staff and Guidehealth’s Case Management team, to manage a targeted population of patients.
• Functioning independently and being a highly collaborative team member as an extension of medical practice.
• Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
• Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR).
• Understanding the referral and prior authorization process.
• Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
• Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
• Utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
• Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
• Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties.
• Position may require compensated travel as needed (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and conducting retinal eye exams with paid training provided.

• Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience.
• A love for patient coordination to serve people with complex medical and social needs.
• Willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
• Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
• Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
• Experience and understanding of medical terminology and the function of a primary care physician practice.
• Knowledge of the social determinants of health.
• Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).
• Proficiency in Microsoft Office:
  Outlook, Word, Excel
• Familiarity with a wide variety of electronic health records, such as: eClinical
  
  Works, EPIC, Athena, Cerner. Ability to balance competing priorities while remaining detail oriented and focused.
• Exceptional written, visual and verbal communication skills.
• Ability to track the progress of multiple tasks while ensuring that tasks are completed.
• Ability to work independently as part of a patient’s overall care team under supervision of licensed clinical professionals.
• Demonstrated ability to work successfully in a remote work environment.
• Reliable transportation and a valid state driver’s license for occasional travel to provider sites.
• Adherence to patient confidentiality through use of a provided headset during all conversations in a private home office without distraction.
• Performance of other duties as assigned.
• Compliance with all Guidehealth policies and procedures.