Pharmacy Technician Specialist

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Under the supervision of a Licensed Pharmacist, the Pharmacy Technician is capable of performing the following duties:
Prepare, count, label, package and dispense pharmaceuticals for Pharmacist approval. Prior authorizations. Inventory and restock emergency boxes. Receives, enters, processes, and maintains orders in the computer system.

• Independently manage prior authorization process.
• Courteously assist all customers and assist in answering telephones, providing excellent customer service.
• Represent the pharmacy in a professional and courteous manner in all interactions with patients.
• Identify and assess customers’ needs.
• Assist in resolving patient concerns and complaints.
• Determine correct resolution to patient complaints, take corrective action, and monitor results.
• Communicate with physicians for refill approvals when necessary.
• Work with doctors’ offices to collect and review patient information and other relevant information to ensure accurate admissions and re-admissions.
• Resolve patient coverage issues, including verifying insurance, benefits investigation, and prior authorizations.
• Ensure proper billing to insurance companies and other third‑party payers.
• Monitor incoming order queue and input same into the computer in a timely manner.
• Input all patient pertinent information into the computer system checking entries for accuracy.
• Input medication orders (new or refill) into computer.
• Calculate and/or verify correct dosage based on the prescription.
• Maintain strict attention to detail in prescription filling duties.
• Fill, label, and package medications following pharmacy procedures.
• Monitor and maintain appropriate inventory level.
• Minimize Fill on Arrivals (FOA) orders.
• Restock inventory.
• Check expiration dates of medications monthly.
• Manage expired, recalled and returned medications.
• Replenish supplies daily.
• Monitor and record temperatures as dictated by policy and procedures.
• Follow all applicable government regulations including HIPAA.
• Participate with corporate scheduled physical inventories.
• Follow predetermined company policies and procedures regarding controlled substances; ensure compliance with state, federal, and other regulatory agencies, requirements and laws.
• Support compliance with all appropriate policies, procedures, safety rules and DEA regulations.
• Follow Drug Supply Chain Security Act (DSCSA) requirements.
• Participate in surveys conducted by authorized inspection agencies.
• Participate in the pharmacy’s Performance Improvement program as requested.
• Perform standard retail pharmacy technician duties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

New hire training will take place in Glendale, CA before moving to the home office of West Covina, CA.