Service Access Manager - Orthopaedics Wake

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service Access Manager who will embrace our mission of Advancing Health Together.

3000 Rogers Rd Suite 330, Wake Forest, NC 27587

Schedule: Monday–Friday, 8:00 AM–5:00 PM

This role will supervise and coordinate activities across multiple orthopedic clinics across Wake County.

• Orthopaedics Apex
• Orthopaedics Knightdale
• Orthopaedics Heritage

Manage service access activities and staff to achieve continuous and optimal patient care.

• Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower.
• Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department.
• Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc).
• Serve as a representative for the clinic/department to both internal and external groups.
• Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel.
• Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams.
• Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports.
• Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service.
• Greet and provide assistance to visitors and patients. Explains policies and procedures, and resolves problems.
• Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment.
• Develop policies and procedures to improve patient care and utilization of clinic/department resources.
• Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services.
• Collect and analyze data for the preparation of composite reports and special projects.
• Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance.
• Independently execute appropriate action plans based on findings.
• Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
• Directly involved in the preparation of department budget. Make budgetary recommendations and projections. Monitor, verify and reconcile expenditures of budgeted funds, compiling information reflecting expenditures, and develop cost-comparisons. Identify cost savings within the operation.
• Coordinate and supervise activities performed in determining…