Reimbursement Specialist Patient Accounts; Remote - Call Center

We are looking for a Patient Account Reimbursement Specialist to join our Billing & Collections team. This position is responsible for taking inbound calls from patients, providers and other internal customers to resolve billing related inquiries. This is a full-time remote position Monday - Friday 9:30am to 6pm MST after training.

• Primary job function is taking inbound calls from patients to resolve billing related inquiries.
• Works aged patient accounts, researches and reconciles credit balance accounts and processes adjustments as needed.
• Interacts with patients, clinicians, insurers, Reimbursement Supervisor and Billing management to ensure timely processing of workload.
• Reviews patient's insurance coverage for genetic testing.
• Document activities appropriately in process notes.
• Participates in the Quality Assurance plan.
• Complies with applicable CLIA and HIPAA regulations.

• High School Diploma or GED required
• 1-year customer service/call center experience preferred
• 1-year of experience working in medical billing, health insurance or collections with demonstrated results preferred.
• Insurance billing experience is preferred.
• Bilingual English/Spanish preferred.
• Good problem solving and decision-making skills.
• Excellent customer service and phone skills.
• Excellent time management, organizational, communication, multitasking and teamwork skills.
• Working knowledge of ICD-10, CPT and HCPCS coding (preferred but not required).
• Ability to successfully navigate between multiple systems throughout the course of the work‑day. This includes but is not limited to billing software, written Standard Operating Procedures and payment portals

Lifting Requirements - sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements - stationary positioning, moving, communicating, and observing. Use of equipment and tools that are necessary to perform essential functions of the job.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs.

Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: