WFH: Patient Engagement Representative: Remote; No Degree RQD​/Entry Level UnitedHealthcare Group

Opportunities with Genoa Healthcare.

A career with Genoa Healthcare means you’re part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans.

Our personalized services – in-clinic pharmacies, medication management and more – are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and United Health Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start
Caring. Connecting. Growing together.

The
Patient Engagement Representative is primarily responsible for supporting the pharmacists delivering comprehensive medication management services for Genoa Clinical Services (GCS) in a call center environment.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:30am – 7:00pm CT, Monday – Friday. It may be necessary, given the business need, to work occasional overtime.

We offer 2-3 weeks of on-the-job training. The hours of the training may be different and will be discussed prior to your start date.

• Conducts outreach to qualified patients in a confidential manner with strict adherence to policies and procedures
• Articulates clinical services effectively, leading to patient engagement and program participation
• Performs data entry and complete written documentation of calls
• Maintains department productivity levels for customer satisfaction and performance goals
• Communicates positively and professionally with patients, providers, and team members
• Handle inbound and outbound calls via an auto-dialer system
• Completes administrative duties to include processing mail and faxes
• Performs other projects, work, and activities as assigned to ensure continuous service to our patients and clients

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR Older
• 2+ years of Customer Service experience
• Ability to work an 8-hour shift schedule of 10:30am – 7:00pm CST CT, Monday – Friday. It may be necessary, given the business need, to work occasional overtime or weekends

• 2+ years of call center experience
• Sales experience
• Knowledge of Microsoft Word (modifying documents) and Microsoft Excel (ability to modify and maintain spreadsheets)
• Bilingual fluency in English and Spanish

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service

* All employees working remotely will be required to adhere to United Health Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from…