Intensive Care Coordinator

and the job listing Expires on February 20, 2026

The Care Coordinator is responsible for coordinating all services and supports identified in the ICP.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

$1 per hour Language Differential! (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

Compensation is determined by factors to include evaluating internal equity, individual experience and job value, and aligning with current external market pay to ensure fairness and competitiveness.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Conducting a comprehensive, home-based assessment inclusive of the CANS and other tools as determined necessary, which occurs in the youth’s home or another location.
• Identifying with the family-appropriate members of the CPT
• Developing and implement a youth- and family-centered ICP in collaboration with the family and collaterals
• Developing a risk management/safety plan in collaboration with the family and collaterals
• Maintaining regular contact with the family, youth (where appropriate), and other relevant persons in the youth’s life (collaterals)
• Maintaining face-to-face contact with the youth and family, as determined by the youth and family and members of the CPT
• Identify and develop with the family natural supports
• Assisting with system navigation
• Providing family education, advocacy, and support
• Identifies and actively assists the youth and family to obtain and monitor the delivery of available services including medical, educational, social, therapeutic, or other services
• Monitoring, reviewing, and updating the ICP to reflect the changing needs of the youth and family
• Provide after-hours phone support to address urgent child or family crises. Arrange or provide home visit support services after-hours as needed to address urgent child or family crises.
• Maintain communicating with the ICP Team members and convene with ICP Team at least quarterly to review and revise the ICP.
• Coordinate services with state agencies, the school system, primary care, and other service providers as indicated on the ICP.
• Prepare all necessary reports and documentation of services, including authorizations, Individual Care Plans, and evaluation data.
• Performs other duties as required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Care Coordinators must be Master’s level or Bachelor’s level, be experienced in navigating any of the child/family‑serving systems and have experience advocating for family members who are involved with behavioral health systems. Care Coordinators must have a valid Massachusetts driver’s license and an automobile. Care Coordinators must be certified in the Massachusetts CANS. Availability during evening/weekend hours is required.

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one’s own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings.