Community Outreach Family Support Coordinator

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

The Community Outreach & Family Support Coordinator is responsible for educating, engaging, and supporting pregnant and postpartum mothers, and families in CT, with a focus on Medicaid awareness, eligibility, and enrollment. This position leads community-based outreach efforts, facilitates educational workshops, builds partnerships with healthcare and social service providers, and provides hands‑on assistance to families navigating and not limited to completing Medicaid applications.

• Plan, organize, and facilitate educational workshops and seminars regarding the maternal health and medical home programs
• Adapt presentations and materials to meet the needs of diverse audiences and community settings

• Conduct outreach activities in collaboration with healthcare providers, maternity clinics, community centers, other local partners, and other FAVOR staff
• Distribute culturally appropriate informational materials, brochures, and flyers related to Medicaid eligibility and application processes
• Represent the organization at community events, health fairs, and partner meetings
• Identify gaps in access to Medicaid information and share insights with program leadership

• Provide direct assistance to pregnant and postpartum mothers and other families with completing Medicaid applications, including in-person and guided online support
• Explain required documentation and help families prepare needed materials

• Ensure Medicaid information and outreach materials are available in multiple languages
• Coordinate or provide interpretation and translation support during workshops, outreach events, and application assistance

• Establish and maintain partnerships with community organizations, women’s shelters, healthcare providers, and community clinics
• Serve as a liaison between families, partner organizations, and internal program staff

• Implement follow‑up systems to track application progress and ensure mothers complete the Medicaid enrollment process
• Provide continued support to address application issues, denials, or documentation requests
• Maintain accurate records of outreach activities and metrics, applications assisted, and follow‑up outcomes

• Assist with grant reporting and documentation as required
• Participate in team meetings, training, and continuous improvement efforts

• Bachelor’s degree in social work, public health, human services, community health, or a related field (or equivalent experience of 2 years in a related position such as working as a social service worker)
• Experience in community outreach, health education, case management, or benefits enrollment support
• Knowledge of Medicaid programs or public benefits systems (or willingness to learn)
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple outreach activities

• Experience working with pregnant or postpartum populations
• Bilingual or multilingual skills
• Familiarity with healthcare, maternal health, or social service systems
• Experience providing application or enrollment assistance

Flexible work from home options available.