Director Clinical Operations

We’re looking for a dynamic leader to join our Clinical Operations leadership team, reporting to the Vice President. This role will be a key leader in strengthening our care team as we continue innovating on the delivery of musculoskeletal care enabled by advanced technology. The Director will lead efficiency-driving initiatives, including the adoption of technology and ongoing performance improvements across our health coaches, physical therapists, and other care team members.

This leader will ensure consistency across all care team processes to drive member safety, engagement, service excellence and clinical rigor.

• A candidate who has been part of building and leading large service delivery teams
• Strong track record demonstrating high employee engagement and ability to develop, coach and mentor
• Leads comfortably through ambiguous environment and drives change throughout an organization
• Excellent written and verbal communication skills
• Highly collaborative with cross-functional partners and acts with a bias for decisions and results

• Lead program and service delivery changes across the care team, ensuring a consistent and high quality member experience in concert with our product experience.
• Deliver business results (revenue, experience, quality, finances) through a high-performing operating system and AI / tech-enabled workflows; consistently hit SLAs and business outcomes ongoing through performance improvement and variation reduction.
• Translates strategy into operating plans and procedures, surfacing opportunities through data-informed analyses. Highly influential and ensures alignment with cross-functional partners to deliver on commitments.
• Drives adoption of technology and bleeding edge clinical practice as we innovate on an AI-enabled care delivery model

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.

• At least 6-10 years’ experience in driving large scale service operations (ideally in healthcare), improving patient satisfaction and clinical outcomes, meeting and exceeding financial targets
• At least seven years of management experience
• Excels at leading and executing under a fast-moving, ambiguous environment

• Experience in digital health and/or leading clinicians in a remote, distributed environment
• Experience leading operations that require a high degree of change management and complexity
• Experience working in a start-up/technology environment
• Master’s Degree in Business and/or Healthcare or related fields

This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $196,000 - $294,000.

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.

As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at

• Inclusive healthcare and benefits:
  On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with…