Area Reimbursement Lead - IN, KY, MI, OH, WV Territory - Remote

Job Description Summary

#LI-Remote

The Area Reimbursement Leader (ARL) – Cardiovascular is a field‑based role responsible for leading a team of Access Reimbursement Managers (ARMs) in an assigned geography while also contributing directly to account and customer support. As a coach/player, the ARL balances leadership responsibilities with hands‑on support of accounts, stepping in to assist with complex access and reimbursement issues to address workload challenges across the team when necessary.

The ARL also partners closely with the Associate Director, Access & Reimbursement (ADAR) and reports directly to the Regional Director (RD). Together, the ARL and ADAR ensure comprehensive access support for large systems of care, complex accounts, and field‑based initiatives.

The ARL drives the execution of strategic goals, minimizes reimbursement barriers for patients and providers, and ensures alignment with business priorities, compliance, and operational excellence.

In alignment with the RD and ADAR, the ARL will ensure timely communication of issues, trends and events that may impact the Plan of Action (POA) to the various internal cross‑functional stakeholders (e.g., Customer Engagement‑Field Sales Area Business Leader and Account Management, Novartis Patient Support, Marketing, Market Access roles, Trade, Specialty Pharmacy Account Management, ERC and Legal as needed, and applicable third‑party affiliates).

This is a remote and field‑based role that covers, but is not limited to, the following locations

• Indiana
• Kentucky
• Michigan
• Ohio
• West Virginia

The associate must reside within the territory or within a reasonable daily commuting distance (up to 60 miles) from the territory border.

• Lead, develop, and coach a team of ARMs to achieve and exceed business goals, objectives, and metrics.

• Develop, communicate and cascade Cardiovascular ARM strategies, plans, objectives and metrics and align these with the overall ARM and community‑based strategies as appropriate.

• Guide, coach and mentor field team (including helping to solve complex reimbursement issues) as well as conduct regular field rides with ARMs to gain first‑hand knowledge of customer access concerns and questions.

• Create and implement area‑level strategic plans incorporating data insights, resource utilization, and actionable goals to enhance patient access.

• Act as the key conduit between ARM teams and internal stakeholders, ensuring the timely escalation of access and reimbursement challenges.

• Manage performance evaluations, providing actionable feedback through field contact reports, and continuous feedback throughout the year.

• Collaborate with the RD to ensure alignment of ARM team objectives with area and regional strategies.

• National and Regional Leadership Support: lead projects and initiatives at area, regional, and national levels to support organizational priorities.

• Manage travel, budget, and expenses in alignment with organizational policies and expectations.

• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and policies, relevant state and federal laws and regulations, and prescribed Values and Behaviors. Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPAA and other privacy laws and regulations and internal Company compliance guidelines). This comes with the added accountability of ensuring your team is also adhering to NPC guidance and policies and relevant state and federal laws and regulations.

• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.

• Serve as an access and reimbursement expert within assigned accounts and customers in addressing complex scenarios, including but not limited to:
  Navigating payer policies, billing, and coding challenges. Developing and implementing solutions for access hurdles in centralized and decentralized systems of care. Facilitating education and integration of manufacturer support…