Home Care Care Coordinator​/Scheduler - Remote

Location: Franklin, TN

Are you looking for something different in your career? Our passion for client care is second to none and we are currently hiring! Alana offers competitive pay, benefits package including health and welfare benefits, Paid Time Off, 401k retirement plan with generous company match and more.

Alana Home Care is currently seeking a Full Time or Part Time Care Coordinator to join our growing team. We have an immediate opportunity to work with our clients in Tennessee. We make no exceptions in trying to hire the best in every position and we hope that next great hire is you!

Job

Responsibilities Include:

• Schedules employees as directed by client's care plan established upon intake.
• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
• Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.
• Works with other team members to coordinate various aspects of a client’s care.
• Provide seamless care coordination in person and over the phone to ensure a smooth client experience.
• Work with clients and their families to address various issues that may arise to ensure they are getting resolution as well as receiving the services needed.

Job Requirements:

• Must have high school diploma or equivalent. Associate degree preferred but not required.
• One (1) year of experience in scheduling home care, elder or disability care capacity preferred but not required.
• Excellent oral and written communication skills and the ability to listen effectively.
• Ability to work independently, maintain client confidentiality and meet deadlines.
• Effective interpersonal and good decision-making skills
• Excellent organization and time management skills
• Professional appearance and demeanor.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must be able to pass background check and drug test.
• Must have reliable transportation, valid driver’s license and auto insurance to complete job duties.