Specialty Operations Manager

Overview

The Specialty Operations Manager is a manager-level role that advances Lifelong Medical’s mission through specialty program coordination, operational planning, cross-departmental communication, and workforce onboarding support. Reporting to the Senior Director of Patient Access, this position plays a key role in ensuring specialty programs are fully staffed, operationally sound, compliant, and aligned with organizational goals.

Lifelong Medical is at an exciting stage of growth and transformation. This role is ideal for a healthcare professional with strong project management skills who thrives in complex environments, values collaboration, and is motivated to strengthen specialty care delivery systems. The Specialty Operations Manager serves as the operational backbone of specialty services while supporting continuous improvement, access, and quality of care.

This is a full time, primarily in-person role based in Berkeley, CA, with a flexible schedule and some remote work as appropriate.

Life Long Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Compensation: $82k - $88k/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

• Manage day-to-day logistics and operations of assigned healthcare specialty programs, ensuring services are adequately staffed, workflows are clearly defined, and patient care operations run smoothly
• Coordinate with Specialty Departments, clinical leadership, and external partners to gather operational requirements (e.g., clinic schedules, provider coverage, referral workflows, space needs, and equipment)
• Serve as a primary liaison between specialty providers, clinic leadership, administrative teams, and community partners
• Ensure operational readiness for program launches, expansions, and ongoing service delivery
• Collaborate with clinical and administrative teams on problem-solving related to scheduling, staffing coverage, patient flow, space constraints, and operational challenges

• Support compliance with clinical, regulatory, and organizational standards to ensure high-quality specialty care
• Meet regularly with Specialty Medical Directors and site leads to gather updates, feedback, and support planning for service improvements and patient access
• Maintain program trackers, dashboards, and project management tools to monitor program status and performance
• Support data collection and reporting related to program utilization, outcomes, and quality improvement initiatives

• Manage or support phases of the specialty staff lifecycle, including recruitment coordination, onboarding, credentialing support, and transitions
• Ensure compliance with federal, state, and local employment regulations, credentialing requirements, and healthcare compliance standards
• Coordinate onboarding processes to ensure specialty staff are prepared, oriented, and supported to deliver care effectively
• Provide guidance and administrative support to new hires, fellows, residents, or trainees within specialty departments, as applicable

• Demonstrated experience coordinating healthcare programs, specialty services, or clinical operations with multiple stakeholders
• Experience in healthcare administration, program management, or operations within a community health center, hospital, or nonprofit healthcare setting
• Highly organized with exceptional attention to detail and accuracy
• Proven ability to manage complex logistics, timelines, and concurrent priorities
• Experience supporting hiring, onboarding, or workforce coordination in healthcare settings
• Strong organizational and project management skills with clear documentation and follow-through
• Excellent written, verbal, and interpersonal communication skills
• Ability to work collaboratively across clinical and administrative teams
• Comfort working in a fast-paced, evolving healthcare environment
• Proficiency with common workplace and healthcare tools (e.g., Microsoft Office, EHR systems, project management software)
• Strong commitment to health equity, inclusion, and serving underserved populations