Patient Appointment Scheduler- remote work

Position: Patient Appointment Scheduler- remote work option available
Patient Appointment Scheduler- remote work option available page is loaded## Patient Appointment Scheduler- remote work option availableremote type:
Remote locations:
Roanoke, Virginia time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 25, 2026 (5 days left to apply) job requisition :
R156120##
** Employment Status:
** Full time##
** Shift:
** Day/Evening (United States of America)##
** Facility:
** 2301 Brambleton Ave SW - Roanoke##
** Requisition Number:
** R156120 Patient Appointment Scheduler- remote work option available (Open)#
** How You’ll Help Transform Healthcare:
** HThe Call Center Scheduling Specialist is one of the first points of contact for patients requesting appointments with our providers or information about our practices. Working in a call center environment, the Call Center Scheduling Specialist is responsible for managing incoming referrals and scheduling appointments for a clinical department. Clinical departments are complex multi-specialty, multi-location medical practices serving a broad geographic area.

In addition, the Call Center Specialist must also have achieved mastery in scheduling and is a subject matter expert in complex appointment scheduling functions.# HIRE MUST LIVE WITHIN 120 MILES OF HOME OFFICE.# The Call Center Scheduling Specialist is one of the first points of contact for patients requesting appointments with our providers or information about our practices. Working in a call center environment, the Call Center Scheduling Specialist is responsible for managing incoming referrals and scheduling appointments for a clinical department.

Clinical departments are complex multi-specialty, multi-location medical practices serving a broad geographic area.

In addition, the Call Center Specialist must also have achieved mastery in scheduling and is a subject matter expert in complex appointment scheduling functions.
* Navigates multiple systems simultaneously in order to effectively schedule appointments, tests, and/or procedures according to protocols established by clinical staff and scheduling standards. Ensures patients are aware of their scheduling options and are consistently offered the first available appointment.
* Proficient in all aspects of scheduling including making, canceling and rescheduling appointments based on the scheduling guidelines. Demonstrates the ability to leverage waitlists, works recalls, and processes clinic-initiated reschedules.
* Engages patients in the scheduling process, collecting and entering relevant demographic and medical information into the electronic health record. Supports the pre-registration process by validating guarantor accounts and verifying existing insurance coverage.
* Creates new referrals and manages existing referrals in the referral work queue. Accurately updates the referral shell within the prescribed time frames in accordance with the organizations referral guidelines.
* Demonstrates proficiency and skill in responding to multi-channel communications. Maintains acceptable call metrics including average speed of answer, average handle time, AUX ratio, and average scheduling attempts per worked hour
* Coordinates with the clinic care team. Routes referrals/calls requiring triage or an order to the physician, Advice Line Nurse, or care team as appropriate.
* Effectively communicates through written, digital and verbal channels with patients, facilities, providers and other colleagues to ensure an easy, empathetic, solution-orientated patient experience. Builds impactful relationships through a variety of communication mediums including phone, chat, email, MyChart, and EPIC in-basket messaging. Anticipates patient and provider needs and responds accordingly.#
** What We Require:
***
* Education:

** High school diploma or equivalent required. Bachelors degree preferred. Bachelors degree accepted in lieu of minimum experience.

*
* Experience:

** Five years customer service experience in an environment that requiring multi-tasking such as a call center, physicians office, hospitality or retail/service industry or a bachelors degree. Call center experience preferred.

** Other

Minimum Qualifications:

**…