Remote Call Quality Auditor – Medicare Compliance

A leading health insurance provider is seeking a Call Quality Professional 2 to monitor and evaluate telephonic sales enrollment calls. This role ensures compliance with carrier requirements and internal standards, while auditing calls to identify risks and providing feedback to sales agents. Candidates should have relevant experience in compliance and customer service, particularly in Medicare insurance environments. This position promotes ethical sales practices and contributes to improving consumer experience.

It is a remote position with variable connectivity requirements.
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