Field Care Manager, Behavioral Health

Overview

Become a part of our caring community and help us put health first. The Field Care Manager, Behavioral Health 2 assesses and evaluates a member's needs and requirements to achieve and/or maintain optimal wellness by guiding members/families toward and facilitating interaction with resources appropriate for care and wellbeing. The Field Care Manager, Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Field Care Manager, Behavioral Health (Care Manager, Behavioral Health) employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. This role reports to the Manager of Care Management and is part of the Medicaid Care Management Team.

In this role you will:

• Conduct telephonic and in-person assessments to evaluate members’ needs, guiding members and their families toward appropriate resources to support optimal wellness.
• Continuously monitor member progress through ongoing assessments and evaluations to ensure achievement of desired health outcomes.
• Develop individualized care plans based on comprehensive assessments, aligning with departmental and organizational strategies.
• Collaborate with healthcare providers and community resources to facilitate quality, cost-effective care and support.
• Ensure members receive necessary services and supports across Behavioral Health, Physical Health, Social Determinants of Health, and value-added benefits.
• Coordinate with the transdisciplinary care team, including at minimum the Primary Care Provider (PCP), to manage transitions of care.
• Document and submit incident reports as required.

Use your skills to make an impact

Field Care Manager, Behavioral Health must meet
one
of the following:

• An active, unrestricted LA Licensed Masters Clinical Social Worker (LCSW), OR
• LA Licensed Professional Counselor (LPC) OR
• LA Licensed Marriage Family Therapist (LMFT) OR
• LA Licensed Addiction Counselor (LAC) OR
• Active, unrestricted Louisiana Registered Nurse (RN) license with at least three years of experience in behavioral health.

Field Care Manager, Behavioral Health must meet
all
the following:

• 2+ years or more of experience working as a behavioral health professional
• Experience with behavioral change, health promotion, coaching and/or wellness
• Proficient in using electronic information systems and Microsoft Office tools (Word, Outlook, Excel) to document, communicate, and collaborate effectively with internal partners and members.
• Demonstrates strong keyboard and web navigation skills, provides clear narrative documentation, and builds rapport through exceptional communication and interpersonal abilities.
• Must reside and perform work in the state of Louisiana and be willing to travel to see members up to 75% of the time.

• Experience supporting patients telephonically
• Experience working in Community Mental Health or as part of a crisis response team or Assertive Community Treatment (ACT) team, and substance use disorder treatment
• Experience working with both children and adults
• Bilingual language proficiency in English and Spanish or Creole

English/Spanish or Creole language proficiency will be assessed to test fluency in reading, writing and speaking in both languages.

Combination remote work at home and onsite/home member visits

Must be able to work a 40 hour work week, Monday through Friday 8:00 AM to 5:00 PM. Over-time may be requested to meet business needs and requires approval.

This role is patient facing and is part of Humana’s TB screening program. If selected for this role, you will be screened for TB.

Must be willing to travel at least 75% of the time within a 30-40 mile radius of your assigned Region to conduct field visits with members in your assigned area. Travel requirements may vary based on member tier level.

This role is part of Humana's driver safety program and requires a valid state…