Access Specialist

Location

Location: This is a remote position, but candidates will ideally be located in either Washington, California, Oregon, Nevada or Idaho.

Position Summary: This is a full-time position within our patient support hub, Cycle Vita, working remotely.

Salary: This position is paying between $80,000 - $85,000 base salary depending on experience.

Are you ready to become the trusted expert that patients and healthcare providers turn to for guidance on access, affordability, and solutions?

Cycle Pharmaceuticals is recruiting for an Access Specialist II within our Metabolic team where you'll be supporting our patients and healthcare professionals every step of the way.

As an Access Specialist II, you’ll be at the forefront of delivering timely, accurate and compassionate support to both patients and healthcare providers. You’ll be responsible for communicating directly with patients and healthcare professionals to provide benefit summaries, verify insurance coverage, obtain prior authorizations and support appeals processes. As part of your role, you’ll make sure patients are referred to the right resources like educational tools and nursing support to help them feel confident with their care journey.

Our Company:

At Cycle, we believe that Every Single Patient Matters
. This is at the heart of why we work and we are looking for people to join our team who share our vision. We know that life-changing treatments need life-improving product support to match, because when you put the two together, great things can happen.

Our core focus areas include rare metabolic, immunological, and neurological genetic conditions and oncology. We improve existing drugs, repurpose them for new uses, and bring generics back to market. Using cutting-edge drug delivery technologies, we enhance the efficiency of treatments, offering patients greater freedom and choice.

Headquartered in Cambridge, UK, with a significant US presence, Cycle has scaled rapidly and was named one of the UK’s fastest-growing private companies by The Sunday Times (Sunday Times 100 2024 & Sunday Times 100 Tech 2025). If you want to know more about what we do then, why not check out our website and take a look at some of our patient stories:
Patient Stories - Cycle Pharma

• Obtain insurance verification and benefits from insurance companies and leveraging additional sources such as insurance carrier websites.
• Ensure that all documents and information are up to date and correct in the system.
• Prepare benefit summaries and deliver this information to Health Care Professionals and Patients via phone, fax, email, and letters.
• Educate Health Care Providers and Staff regarding prior authorization and appeals process & documentation including highly specific, payer-based requirements.
• Supply all necessary prior authorization requirements to Health Care Professionals based on the insurance company’s requirements, following Cycle Pharma’s Compliance SOPs and regulatory guidance.
• Support patient’s needs for alternate funding scenarios including free drug and copay and enrolling appropriate patients.
• Triage orders to Specialty Pharmacies including follow-up calls/emails to gain knowledge of the status of those orders.
• Assist with answering any incoming telephone calls or emails within the shared inbox.
• Build strong, collaborative relationships with patients, caregivers, insurers, and colleagues to promote service excellence and teamwork at Cycle Pharma.
• Work closely with the Clinical Education Managers and support with any other duties as required.

• Prior experience within the field of health sciences.
• Proven experience in Benefit Investigations and Prior Authorization processes, with a strong understanding of industry documentation standards.
• Strong knowledge within Copay and Free Drug Assistance Programs within the Healthcare or Pharmaceutical industry.
• Proficient in using CRM systems (Customer relationship management) such as Sales Force, Veeva or Microsoft Dynamics.
• Familiar with operating in highly regulated environments, ensuring full…