RN Intake Coordinator

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

We're looking for a passionate Registered Nurse to join our team as a RN Intake Coordinator position. This role will report into the Director of Nursing in Indiana. This is a Full-Time
remote opportunity based in Indianapolis, IN.

The RN Intake Coordinator at Abby Care is responsible for overseeing the clinical intake process and service determinations of home health and personal care patients, ensuring appropriateness of home care services, regulatory compliance, and timely start-of-care. This role requires a nurse with excellent organization, time management, and strong communication abilities, and dedication to providing high-quality patient care. The RN intake coordinator works closely with our operations and growth teams, as well as our RN case managers to ensure optimal patient outcomes.

• Service determinations
• Review medicaid eligibility and submitted intakes documentation to determine appropriateness of potential home health and personal care patients
• Collaborate with operations, growth, and clinical leadership to support timely and accurate service decisions in compliance with organization?? standards
• Identify potential clinical and operational barriers to service and elevate concerns to the Director of Nursing as needed
• Documentation review
• Timely identify missing, inconsistent, or unclear documentation to ensure… PATIENT’S PREPAREDNESS FOR TA
• Maintain accurate and organized intake records to support audits, quality assurance, and continuity of care
• Telehealth assessment
• Conduct telephonic or video-based clinical intake assessments to gather health history, current condition, and care needs
• Assess patient safety, functional status, and appropriateness for home-based services in a remote setting
• Provide professional, compassionate education to patients and caregivers regarding services, expectations, and next steps
• Technology & Data Management
• Utilize Google Sheets and Excel to track intake volumes, start-of-care timelines, and clinical metrics
• Collaborate with cross-functional teams using shared documents and data tools to ensure transparency and coordination
• Communication and Collaboration
• Participate in weekly team meetings to ensure alignment

• Active Registered Nurse (RN) license in Indiana (or compact state, as applicable)
• Strong clinical assessment and critical-thinking skills
• Ability to determine service appropriateness and level of care
• Exceptional organizational and prioritization skills in a fast-paced intake environment
• Proficiency with Google Workspace (Sheets, Docs, Gmail)
• Comfort learning and navigating EHRs, intake platforms, and telehealth tools
• Ability to adapt workflows and priorities as business needs change

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.