Intensive Case Management Caseworker

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non‑governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions‑driven, passionate change‑maker, come join us in positively impacting the lives of millions of people world‑wide for a better future.

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART self‑sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals. Work with the client to identify new needs and action steps.
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and schedule appointments.
• Conduct community outreach to create and maintain a strong network of service providers that meet client needs. Maintain a relationship with refugee coordinators and health coordinators to ensure client needs are met.
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems locally.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up‑to‑date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Education:

Bachelor’s degree in social work, public health, or related field of study preferred.

• Minimum of 1–2 years of case management experience with refugees or vulnerable populations.

• Self‑starter with excellent problem‑solving skills combined with the proven ability to prioritize and manage time effectively.
• Strong relationship building, diplomacy and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi‑cultural environment.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in Spanish, Dari, Pashto, Kiswahili, Kinyarwanda, or French highly desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem‑solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Pay Range: $29.10 - $29.10

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 U.S. holidays, 20–25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403(b) retirement savings plan with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their…