Client Success Manager - Epic, Healthcare; Remote

Employer Industry: Data and Technology Solutions

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment with the ability to work remotely, hybrid, or in-office
• Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays
• Opportunity to work in a culture recognized as one of the World's Best Workplaces™ 2024

• Develop and execute strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors
• Analyze customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team
• Build relationships with client stakeholders, addressing concerns, and identifying upselling or cross-selling opportunities
• Implement process improvements within the client success function to streamline operations and enhance efficiency
• Track client success metrics, identifying areas for improvement, and reporting progress to senior management

• Bachelor's degree
• 10+ years of experience in revenue cycle with an emphasis on Patient Access within the healthcare industry
• Provider-based background recommended
• Healthcare Project Management or Consulting experience
• Proficient in Generative AI tools such as Co-Pilot and ChatGPT

• EPIC proficient
• Excellent skills with Salesforce or a similar CRM
• Holistic, big-picture perspective with the ability to resolve issues
• Cross-functional team player, able to collaborate across groups and learn from others in sales, marketing, product, support, and implementation
• High degree of polish and professionalism appropriate for meeting with clients

#Data Analytics #Client Success #Healthcare Industry #Remote Work #Career Growth