Patient Access Agent; Partially Remote

Position: Patient Access Schedule Agent (Partially Remote) 12:00-4:00
UMass Memorial Health -  - Responsibilities:
Handles incoming phone calls from patients, families and referring providers to schedule patient appointments;
Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place;
Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists;
As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor;
Processes updates and corrections to patient insurance and demographic information