Specialty Clinics Electronic Health Record Application Manager Promotional

San Mateo County Health's Health IT Division is currently seeking a highly motivated, results-driven Specialty Clinic Electronic Health Record (EHR) Application Manager to enhance support for staff involved in critical implementation and post-implementation operational activities. This leader will serve as a key strategic partner to divisional and executive leadership during implementation, stabilization, and long-term optimization.

San Mateo County Health (SMCH) is looking for an experienced, strategic, and operationally focused EHR Application Manager to lead support and optimization efforts for our Specialty Divisions:
Behavioral Health, Family Health Services, Public Health Policy & Planning, and Aging & Disability Services.

As SMCH advances its integrated Epic implementation and broader digital transformation strategy, this role will serve as the primary Health IT leader, aligning EHR functionality with the complex regulatory, operational, and care-delivery needs of these diverse service lines.

This position manages a diverse team of analysts and application specialists, working closely with clinical, operational, compliance, and executive stakeholders to ensure the EHR enables high-quality, equitable, community-focused care. This role directly supports the County’s mission to deliver equitable, community-centered care through a modernized, integrated electronic health record platform serving vulnerable populations across Behavioral Health, Public Health, and Aging services.

The current vacancy is a regular position in the Health IT Division, located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

This Specialty Clinics EHR Application Manager will assist in overseeing the entire specialty clinics implementation team.
This position requires one Epic certification in Epic Clinical applications, including any combination of Epic Care Ambulatory, Inpatient/Orders, MyChart, Healthy Planet, Compass Rose, Tapestry, or other relevant ambulatory clinical applications.

• Experience selecting, supervising, training, and evaluating professional and technical team members, including EHR analysts or application specialists.
• Strong recent experience supporting or implementing an Electronic Health Record (Epic preferred) in specialty care environments such as Behavioral Health, Public Health, Family Health, or Aging & Disability Services.
• Experience leading and active EHR application build, optimization, and enhancement efforts, including workflow design, validation, testing, and go-live support.
• Demonstrated experience aligning system configuration with regulatory and compliance requirements, including behavioral health confidentiality regulations, public health reporting mandates, and social services documentation standards.
• Demonstrated experience aligning system configuration with complex behavioral health requirements (including 42 CFR Part
  2), public health mandates, and integrated care documentation standards across multidisciplinary environments.
• At least seven (7) years of progressively responsible experience in healthcare operations, healthcare IT, or public sector healthcare environments.
• Recent experience working in a government healthcare setting (County, State, or Federal) preferred.
• Strong understanding of clinical, behavioral health, public health, and community-based care workflows.
• Demonstrated ability to map real‑world operational processes into system design and technical solutions.
• Experience partnering with operational and executive leadership to prioritize enhancements, manage competing demands, and develop strategic roadmaps.
• Knowledge of data governance, reporting structures, and healthcare quality initiatives.
• Ability to translate complex technical terminology into language accessible to non‑technical stakeholders.
• Strong knowledge of change management principles and experience driving the adoption of new workflows and tools.
• Familiarity with project management methodologies, system lifecycle…