Patient Access Representative

Patient Access Representative I page is loaded## Patient Access Representative Ilocations:
Dallas, TXtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR5668

Our patients are our number one priority! We're committed to giving children back their childhood!
** Job Posting

Title:

** Patient Access Representative I
*
* Location:

** Dallas - Hospital
** Additional Posting Details:
** on-site; in-person; no hybrid or remote work Monday-Friday
* Hours will flex according to operational needs; providing support for the scheduled shifts 7:30am-4pm; 7:45am-4:15pm; 8:00am-4:30pm; 8:30am-5:00pm
**
* Job Description:

**** Responsibilities
* ** Greet patients/families in a professional and welcoming manner
* Performs scheduling and registration process for appointments within the ambulatory setting
* Functions as a liaison between patients, families, and intradepartmental staff
* Performs check-in and check-out for patient visits
* Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
* Obtain accurate collection of patient demographics, identification, insurance coverage, and other relevant information
* Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures
* Promote and assist patients/families in signing up for My Chart
* Provide guidance to patient/families about the financial screening process
* Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols
* Maintains and distributes incoming departmental faxes
* Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)
* Scanning of clinical record information and correspondence into patient’s electronic record
* Maintains scheduling, registration, and referral work queues in Epic
* Maintains registration related key performance indicators as determined by supervisor or manager
* Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic, and ancillary appointments (as needed); may require coordination with clinical team
* Maintains patient information and documentation in electronic medical record
* Supports hospital and departmental performance improvement goals
* Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
* Supports departmental initiatives and change efforts
* Practices financial and resource stewardship
* Engages in strong communication and acts as team player in supporting mission and vision of organization
* Additional duties as assigned
** Education / Requirements:
*** High school diploma or equivalent required
* Minimum 1-year relevant experience preferred
* Strong written and verbal communication skills preferred
* Strong organizational and interpersonal skills preferred
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