Administrative Associate

Job Summary

Sentara Leigh Hospital Labor & Delivery is hiring a Full‑time, Night Shift Administrative Associate. Hours/Shift: Full‑time, Night Shift from 7 p.m. to 7 a.m., with night shift duty every third weekend. The Administrative Associate is responsible for various administrative and operational tasks, including clerical support, managing patient records, scheduling appointments, and handling patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high‑quality care.

City/State:
Norfolk, VA

Shift: Full‑time, Night Shift from 7 p.m. to 7 a.m., with night shift every third weekend.

• Provide clerical support to the unit or department assigned.
• Serve as the first point of contact for patients, family members, and visitors on the unit, applying excellent customer service skills.
• Manage patient records, schedule appointments, and respond to patient inquiries.
• Collaborate with medical staff, management, and patients to ensure high‑quality care delivery.

• High School Graduate or equivalent required.
• Bachelor’s Degree preferred.
• Previous experience working in a fast‑paced environment.
• Excellent customer service experience.
• Proficiency with Microsoft Office (Excel and Word).
• Medical office experience preferred.

• One year of experience in a medical environment preferred.
• Completion of a healthcare‑related certificate program preferred.
• Transferable skills such as one year or more in a call center, customer service application program, or clerical experience.

Administrative Associate, Clerical Support, Receptionist, Call Center

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401(k)/403(b) with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met

Sentara Leigh Hospital, located in Norfolk, VA, is a 274‑bed acute‑care facility that opened in 1903 and relocated to its present site in 1977. The hospital completed a renovation in 2016, adding two new patient towers, a beautiful atrium, and a multi‑story parking garage. It includes a dedicated Orthopedic Hospital and is recognized as a Primary Stroke Center and Magnet hospital for nursing excellence.

The facility specializes in orthopedic and spine care, heart, vascular, maternity, and general surgery, and hosts the region’s only 24‑hour hyperbaric oxygen program.

Sentara Health is an equal opportunity employer and prides itself on diversity, inclusion, and belonging. Tobacco‑free environment. We encourage applicants from all backgrounds.

For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.