Care Coordinator

Overview

At Meals on Wheels Western Michigan, our mission is to provide quality nutrition services in a supportive environment to promote the health and independence of older adults in Kent and Allegan Counties. We do this by offering a range of programs — including home‑delivered meals, community dining sites, and senior pantry — that help seniors live independently, stay connected and thrive in their own homes.

Meals on Wheels delivers more than just food, we deliver kindness, companionship and hope — ensuring that no senior is hungry or forgotten. Our core values shape how we work, how we treat others, and how we support our community. They are:

• Treat People Well.We work hard to create a respectful environment where kindness, inclusivity and understanding are paramount.
• Do the Right Thing.We own our mistakes and follow through on our commitments.
• Be a Team Player.We listen, we pitch in and we are always thinking beyond our immediate team.
• Aim for Excellence.We innovate often, we stay curious and learn from our mistakes.

Want to help fight hunger in Western Michigan? Do you enjoy building meaningful connections with older adults and supporting their independence?

As the Care Coordinator at Meals on Wheels Western Michigan, you will play a meaningful role in ensuring that older adults receive the services they need to remain healthy and independent. Reporting to the Home Delivered Meals Program Manager, you will be responsible for the in‑home and phone assessments of home‑delivered meal clients and will serve as a liaison between other organizations and internal MOWWM departments.

• First and foremost, align with our mission and values as an organization.
• Conduct in-home and phone assessments of home-delivered meal clients determining eligibility, risk for food insecurity, and appropriate level of service
• Maintain accurate and complete client records, including entering information gathered from client assessments into electronic client records in real-time
• Assist clients with program navigation
• Address and problem-solve client concerns that may arise in a quick and efficient manner
• Acquire knowledge of current community resources and make appropriate referrals based on clients’ self-determination, including the reporting of suspected or confirmed abuse, neglect, or exploitation
• Act as a liaison between Meals on Wheels Western Michigan internal departments and other community resources on behalf of home-delivered meal clients

• Valid driver’s license and reliable transportation required, with the ability to travel throughout the designated service area daily
• Driving record acceptable to Meals on Wheels insurance company
• Strong time‑management skills with the ability to handle multiple priorities and appointments efficiently and reliably
• Strong knowledge of community resources
• Demonstrated commitment to providing excellent, compassionate customer service
• Current understanding of the physical, social, and psychological aspects of aging
• Access to a private home office space suitable for confidential work
• Exceptional communication skills, both written and verbal, with the ability to engage effectively with clients, team members, and community partners.
• Clean criminal background
• Reliable home internet connection

We don’t do fine print and mystery perks. Here’s what we offer and what you can count on:

• Work life balance
• Impact on our community and incredible team members
• Competitive compensation
• Comprehensive health, dental and vision insurance eligible day one (1) of employment
• Company match for both HSA and 401(k) dollars – eligible to participate immediately!
• Life insurance, short and long-term disability, Health Savings and Flexible Dependent Care Spending Account options
• PTO to rest and recharge along with paid holidays
• Employee Assistance Program to provide you and your household members with free, confidential support.