A​/R Pending Insurance Representative

A/R Pending Insurance Representative (Full Time)
Department: Administration Location: 330 Benfield Drive, Savannah, GA

ONCE TRAINING IS COMPLETE, REMOTE WORK IS LIKELY.

Responsible for the collection of all outstanding pending insurance patient account balances and to resolve patient account issues in order to collect account balances according to department policies and procedures. Responsible for working with self-pay insurance staff to resolve patient account issues in order to collect account balances.

• Two years of Medical Billing
• Ability to concentrate and pay close attention to detail when reviewing patient financial data.
• Knowledge of 3rd party insurance processing.
• Knowledge of insurance terminology, insurance coverage and benefits.
• Knowledge of collection techniques.
• Ability to exercise professionalism in dealing with all levels of personnel, patients and patients' families.
• Ability to communicate clearly and concisely in person, in writing, or on telephone.

• Responds promptly to, and handles all telephone inquiries received from physicians, patients or insurance companies.
• Processes correspondence in accordance with established Accounts Receivable Department policies and procedures.
• Coordinates collection process in accordance with established policies.
• Reviews, researches and resolves all claims denied by insurance companies. Re-files claims as required to receive payment.
• Reports to work on a regular and consistent basis.

Education/

Experience:

High school diploma or equivalent. Minimum of 2 years' experience in doctor's office or medical insurance company, preferably in accounts receivable or collections or claims area. Computer experience.

Benefits:
Health, HSA/FSA, dental, vision, life, long term disability, 401(K) with employer contribution, and voluntary insurance (i.e. critical illness, short term disability, life, identity theft, etc.) PTO, holidays, and bereavement leave.

EEO, DFW, MFVD