Credentialing Coordinator; HSC DOH

This position offers a hybrid work arrangement, combining remote work with scheduled onsite work at our DOH facility in Tumwater, approximately 1 day per month.

Join our team as a journey level professional. The Credentialing Coordinator acts as the subject matter consultant and coordinator for highly specialized and multi‑faceted licensing within the HSQA Credentialing Section, a public health program closely linked to the Department's mission. You will identify and resolve highly complex and unique problems and issues related to licensing legislation and policy and recommend ways to improve the operating efficiency of credentialing processes within and between work groups, agencies, and partners.

Coach, mentor, train, and serve as a technical consultant on difficult questions and complex, non‑standard regulatory and licensing activities—apply today to help us improve patient safety and access to health care in Washington!

• Monitors and ensures the quantity, quality, and timeliness of credentialing work products and customer service.
• Establishes performance standards, measuring and reporting results, and using results to plan improvements.
• Defines specific criteria to be used in detecting and interpreting trends and patterns of irregularities in the credentialing process. Analyzes credentialing unit workload for compliance with agency timelines and process requirements. Coordinates processing interactions among HSQA work units and programs to keep workflow and applications moving toward completion.
• Participates in audits and quality reviews by internal and external quality assurance staff or regulators.
• Applies quality improvement tools to improve efficiency, accuracy, and overall quality.
• Gathers data and reporting on credentialing productivity, producing status and information as requested by management.
• Collaborates with team members to ensure best practices, assists in the development of processes and procedures to enhance the effectiveness and efficiency of credentialing duties.

• Interprets, trains and explains licensing laws. Provides ongoing support for changes in credentialing functions as laws and rules change and/or new professions or facilities are added.
• Assists Credentialing Specialists with new applicant credentialing, delegated credentialing, and ongoing maintenance of credentials.
• Produces and analyzes licensing reports.
• Instructs and ensures proper and accurate intake and contact data entry.
• Assists with online and standard verifications.
• Provides ongoing support for changes in credentialing functions as rules change and/or new professions or facilities are added.
• Provides guidance, technical expertise, and detailed quality review of work products and acts in the Approver role in the automated system.

You’ll directly support health service providers with licensing and regulatory questions, contributing to safer healthcare services. As part of a dedicated team, the HSC 2 contributes to innovative solutions that support our partners. And you’ll apply quality improvement tools that improve the efficiency and accuracy of our processes and work products for customers.

There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

Three (3) or more years of experience in the following:

• Analyzing data and reports, and making recommendations based upon the analysis.
• Regulatory experience in a health services program.
• Working with a complex regulatory, permitting, or licensing database.

Associates degree or higher education.

• One (1) or more years of experience analyzing data and reports and making…