Intake Specialist; Remote

Uptiv Health:
Intake Specialist (Remote)

Company: Uptiv Health, Inc.

Location: Detroit, MI (Remote)

Salary: $18.25 - $24.25/hr (Estimated pay)

Job Type: Full-time

Benefits: Medical, Dental, Vision, PTO

The Intake Specialist will be part of the groundbreaking team making the future of complex chronic care delivery the way it should be – human‑centered and personalized. You will work with our team, vendors, patients, and providers daily, fielding questions related to authorization status and patient billing inquiries. In this key role, you’ll showcase your intake expertise, accuracy, and problem‑solving skills.

• Conduct benefits investigation and prior authorization processes, ensuring incoming referrals are processed timely and accurately. This includes working with referral sources to obtain all required documentation to attain successful authorization, all with AI‑enabled tools and aids.
• Track, report, and escape service issues impacting intake flow to ensure referral completion prior to service, thus preventing therapy delays.
• Aid in the patient payment process, including setting up payment plans, collecting balances, and addressing billing questions.

• 2+ years of infusion intake (authorization) experience is highly preferred.
• Experience in intake, medical billing, and/or collections is required.
• Strong attention to detail and experience working with payers.
• Emotional intelligence, relational skills, and effective communication with referral sources, team members, and vendors.
• Strong knowledge of health insurance plans, the authorization process, and requirements to convert a referral into an authorization.
• Experience in the infusion setting is preferred.

• A hands‑on approach, living in the details of our referrals.
• Ability to collaborate with operations and sales counterparts, team members, internal and external stakeholders, and referring physicians to find mutually beneficial solutions.
• Keen interest in joining a fast‑growing startup with direct influence on intake.

• Communicate Effectively:
  You can communicate accurately and tailoredly with anyone from referral sources to payers.
• Action Oriented:
  You take action on challenges, seize opportunities, show a can‑do attitude, and step up to handle tough issues.
• Manages Complexity:
  You ask the right questions to analyze situations, uncover root causes, and solve problems using data from diverse sources.

Market competitive compensation package including hourly pay, flexible PTO, medical, dental, and vision benefits.

• You must be authorized to work in the United States.
• Applicants must pass a comprehensive background check.
• This role is fully remote; preference for those in the Detroit metropolitan area.

Uptiv Health, Inc. is an equal opportunity employer.