Patient Care Specialist

Overview

Sentara Neurosurgery Specialty in Norfolk, VA is hiring a Full-time Patient Care Specialist. As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. Teamwork is exceptional, with everyone working together to ensure the best care for our patients.
Watch this video to hear Joyce describe a day in the life of a Patient Care Specialist with Sentara Healthcare.

City/State:
Norfolk, VA

Work Shift:

First (Days)

Provide non-clinical support within a physician's office, ensuring an excellent patient experience through phone answering, appointment scheduling, patient inquiries, and other complex administrative tasks that support patient care delivery.

• High School Diploma
• Associate level degree or higher considered in lieu of the required experience.

• 3 years’ Customer Service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third‑Party Payers required.
• Prior pre‑authorization experience preferred.
• Electronic Medical Record experience preferred.

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401(k)/403(b) with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus opportunity based on system and employee eligibility criteria.

Sentara Health is an equal opportunity employer and proudly promotes diversity, inclusion, and belonging within its workforce. In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that allow remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.