Infusion Services Enteral Intake Coordinator

Overview

Sentara is hiring a Full‑time Enteral Intake Coordinator for the Home Infusion Pharmacy in Chesapeake, VA. The role is responsible for the intake and registration of patients, insurance benefits verification, and coordination of new admissions for Home Care Services. The coordinator also prepares documentation required for processing, billing, and initiation of care.

City/State:
Chesapeake, VA

Work Shift:

First (Days), Monday‑Friday, 8:00‑4:30 PM

• Arranges for the efficient and accurate intake and registration of patients using computer, phone, and/or video while providing excellent customer service.
• Captures accurate referral information, including patient demographics and insurance, and reviews general admission information regarding policies, patient rights, financial responsibilities, complaint process, and emergency contacts.
• Verifies insurance and benefits for all patient‑reported coverage and conducts interactions in a courteous and confidential manner to obtain and record demographic, insurance, and financial information.
• Accurately reviews and modifies information in the electronic medical record, completing all necessary forms.
• Reviews physician referral orders for completeness and accuracy.
• Informs the patient during registration of any financial responsibility for deductibles, coinsurance, and/or copays and collects payment.

• High School Diploma or equivalent

• 1 year of healthcare experience (required).
• Experience with Epic is preferred.
• Information about Home Infusion Pharmacy is preferred.
• Experience with patient intake/registration and enteral order care coordination/enteral product delivery is preferred.

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401(k)/403(b) with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Eligibility for an annual discretionary bonus based on system and employee criteria

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its nearly 30,000‑member workforce. Diversity, inclusion, and belonging guide the organization to reflect the communities it serves. This is a tobacco‑free environment.

For positions that are available as remote work, the following states are eligible:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.