Patient Enrollment Specialist

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data‑driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.

The Patient Enrollment Specialist serves as a trusted advocate for patients considering in‑home care services. This role plays a critical part in educating patients and caregivers, building trust, and guiding them toward saying “yes” to care that can improve their quality of life  Patient Enrollment Specialist demonstrates strong communication skills, empathy, and a deep understanding of the value of home‑based care.

As a Patient Enrollment Specialist, you will be the bridge between uncertainty and understanding, ensuring that patients are fully informed, supported, and ready to receive care in the setting that often helps them most: home.

We are seeking candidates based in New Jersey for a hybrid role that combines remote work with in‑person engagement. This position requires travel into the field up to 2–3 days per week to support patient outreach and enrollment efforts.

• Engage patients and caregivers telephonically and in person to explain the benefits of home‑based care services—including clinical, emotional, and logistical advantages.
• Make up to 150 outbound calls daily to eligible patients.
• Engage with hard to reach patients in the field up to 2–3 days per week.
• Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment.
• Use motivational interviewing techniques and empathy‑driven communication to support patients through their decision‑making process.
• Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner.
• Guide patients through the enrollment process from start to finish—including eligibility verification, paperwork completion, and consent collection.
• Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care.
• Reconnect with undecided patients to reassess readiness and continue relationship‑building until a decision is reached.
• Maintain accurate records of outreach efforts, patient concerns, and enrollment status in EMR systems.

• Based in New Jersey with a valid driver’s license and reliable transportation.
• 1–3 years of experience in healthcare outreach, patient engagement, admissions, sales, or a comparable patient‑facing role.
• Comfortable working in a metrics‑driven, goal‑oriented environment.
• Prior experience in home health, hospice, managed care, or chronic condition programs preferred.
• Strong verbal and written communication skills, with the ability to explain medical and logistical information in patient‑friendly terms.
• Confidence in navigating objections and conducting empathetic, sensitive conversations.
• Experience with EMR systems; familiarity with Athena is preferred.
• Passion for supporting vulnerable or underserved populations; bilingual skills (especially Spanish) are a plus.

• Financial Well‑Being: competitive hourly rate, performance‑based bonus program, 401(k) matching, and regular compensation reviews.
• Physical Well‑Being: comprehensive medical, dental, and vision coverage for employees and families.
• Mental Well‑Being:
  No‑Meeting Fridays, company holidays, access to mental health resources, and a generous time‑off policy
  • Full‑time hourly employees accrue up to 18 days of vacation per year.
  • 10 federal holidays plus 4 additional paid holidays, 1 floating holiday, and a Week of Rest (end of December).
• Professional Development: learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Reimbursement for office setup expenses.
• Monthly cell phone & internet reimbursement.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Remote‑first…