Call Center Scheduler

Overview

Come join our team! Our Indianapolis team is looking for a dynamic individual to join our System Patient Access Center! This entry-level role serves as the “Virtual Front Office” for a host of outpatient physician practices in the Indianapolis area. To be successful in this position, you must be dependable and consistent in your attendance and timeliness. Call center experience is preferred but not required for the role.

The opportunity to work hybrid and/or remote in the role is available after training and performance expectations are met. Onsite location is at 250 N. Shadeland Ave with hours between 7am-5pm, no weekends or holidays.

The ideal candidate must possess the following skills:

• The ability to multi-task and utilize multiple screens and programs.
• Exceptional values-based customer service skills.
• The ability to work independently.
• Strong communication skills.

Before being eligible to work from home, a team member must submit proof of internet speed test resulting in minimum internet speed requirements of 20 MG download and 10 MB Upload to ensure all systems work appropriately and effectively.

• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.