Associate Director, Patient Services Operational Excellence

Overview

Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We’re pioneers in RNA-targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. With multiple marketed medicines and a leading pipeline in neurology, cardiology and select areas of high patient needs, we continue to drive innovation in RNA therapies in addition to advancing new approaches in gene editing to provide greater value to patients and are well positioned financially to deliver on our strategic goals.

At Ionis, we pride ourselves on cultivating a challenging, motivating and rewarding environment that fosters innovation and scientific excellence. We know that our success is a direct result of the exceptional talents and dedication of our employees. With an unprecedented opportunity to change the course of human health, we look to add diverse individuals, skill sets and perspectives to our exceptional team.

We continue to invest time, money and energy into making our onsite, hybrid and remote work environments a place where solid and lasting relationships are built and where our culture and employees can thrive. We’re building on our rich history, and we believe our greatest achievements are ahead of us. If you’re passionate about the opportunity to have meaningful impact on patients in need, we invite you to apply and join us.

Experience and contribute to our unique culture while you develop and expand your career!

ASSOCIATE DIRECTOR, PATIENT SERVICES OPERATIONAL EXCELLENCE

The Associate Director, Patient Services Operational Excellence supports and elevates Ionis Patient Services operations to achieve best-in-class performance, with a strong emphasis on business value analytics. This role delivers strategic analytics and operational insights across Ionis’ commercialized brand(s) to inform operational decisions, identify opportunities for continuous improvement, and contribute to innovative solutions that advance brand and enterprise objectives. Responsibilities may also include vendor management for Patient Services operational partners.

This position will be remote with preference for Southern California or Boston, Massachusetts.

Operational Excellence & Analytics

• Conduct deep-dive analytics to understand drivers of high performance and identify operational gaps
• Develop and monitor leading indicators to proactively surface operational risks and opportunities
• Generate actionable, forward-looking insights and recommendations beyond existing KPIs to support strategic decision-making
• Translate complex operational data into clear, compelling insights for diverse stakeholders

Continuous Improvement & Innovation

• Identify operational pain points and optimization opportunities aligned with overall commercial objectives
• Gather and synthesize direct and indirect feedback from internal and external customers
• Propose and help prioritize solutions that enhance current operations, partnering with functional leaders to drive execution
• Explore and pilot innovative operational approaches, leveraging the Innovation Lab and external partnerships as appropriate

Vendor Management

• Support implementation and ongoing oversight of hub and affordability platform services
• Lead day-to-day vendor management, escalating risks and performance issues as needed, to ensure efficient, high-quality delivery of Patient Services
• Partner with cross-functional teams to ensure vendor compliance with quality, regulatory, and contractual standards

Cross-Functional Collaboration

• Validate data-driven trends and insights and assess operational implications through collaboration with cross-functional execution teams
• Ensure alignment across Patient Services and Commercial Operations/Analytics on data definitions, analysis, and reporting
• Represent Patient Services in cross-functional forums, as requested

• Bachelor’s degree required (business, science, or related field)
• At least 12 years of…