Virtual Medical Office Manager

Virtual Medical Office Manager – Part Time (15–20 Hours per Week)

Attend to patients on the phone via text message and/or voice calls. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

• Must be able to speak with patients and use practice management system to answer inquiries accurately and confidently while maintaining patient confidentiality.
• Must be able to think critically about how to properly handle emergent situations that may arise in the healthcare environment.
• Must be capable of performing proper research concerning patient claims and requests before escalating to management and the practitioner.
• Must be able to properly assess patients’ concerns and provide minimum assistance required as an Office Manager without working outside of your scope of practice and expertise.
• Must understand basic medical office terms and protocols.
• Must be aware of HIPAA Rules and Guidelines and how to properly protect the privacy of patients.

• Must be able to communicate the details of patients issues with accuracy to the practitioner and provide clear communication to patients regarding appointments and other requests.
• Must be able to communicate practitioner responses or directives to patients with 100% accuracy. This includes written data and audible communication.
• Must at all times show that you care and show compassion for patients concerns and wellbeing.
• Must have financial literacy and be able to provide daily financial ledgers to management team and practitioner.

• Register new patients into the practice management system according to established protocols.
• Assist patients to complete all necessary forms and documentation including medical insurance.
• Verify that medical consents are in place before patients’ initial appointment and any follow-ups.
• Ensure patient information is accurate including billing information.
• Inform patients of medical office procedures and policy.
• Collect co-pays and visit payments.
• Maintain and manage patient ledgers and payments.
• Review Accounts Receivable and collect on past due accounts.
• Answer incoming calls.
• Manage inquiries of customers looking to establish care and treatment in a timely fashion.
• Track and schedule new patient referrals from referring doctors. Follow up with referring physician/practice to notify them of when their patient is scheduled and/or the status of referral.
• Schedule patient appointments after their visits.
• Reschedule patients who have missed or canceled appointments.
• Obtain external medical reports as required by medical professionals.
• Timely respond and comply to requests for information about the practice and practitioner services.
• Deal with incoming and outgoing post to website and social media.
• Safeguard patient privacy and confidentiality.
• Log administrative actions in “Daily Activity Log.”
• Log financial transactions in “Weekly Financial Ledger” and submit at the end of each week.

• Must be a team player.
• Performance reviewed every 90 days by practitioner and hiring team.
• Pay determined based on experience.
• No medical benefits included.
• Remote position.
• Must be available via telephone so that medical provider can discuss any pertinent information.

• High School Diploma or GED.
• Associates or Certificate in any Allied Health Field preferred but not required.
• At least 2 years experience in healthcare field.