Patient Access - Scheduling Unit

Monday – Friday 8 am – 4:30 pm (no weekends or holidays). This position is responsible for scheduling patient appointments in a call center environment. After 4–6 months of training, the employee will be able to work in a hybrid/remote position.

High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No.

Experience in a healthcare setting, with a focus on patient access and registration or call center experience, 2–3 years preferred.

• Knowledge of medical terminology and insurance verification procedures.
• Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
• Excellent communication skills, both written and verbal.
• Ability to work well in a fast‑paced environment.
• Ability to work effectively in a team‑oriented setting.

• Standing Occasionally (3–33%)
• Walking Occasionally (3–33%)
• Sitting Constantly (67–100%)
• Lifting Occasionally (3–33%) 20 lbs – 35 lbs
• Carrying Occasionally (3–33%) 20 lbs – 35 lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3–33%)
• Stooping Occasionally (3–33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3–33%)
• Gross Manipulation (Handling) Constantly (67–100%)
• Fine Manipulation (Fingering) Frequently (34–66%)
• Feeling Constantly (67–100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67–100%)
• Vision – Near Constantly (67–100%)
• Talking Constantly (67–100%)
• Hearing Constantly (67–100%)

Wentworth‑Douglas Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, to receive other benefits and privileges of employment.