Surgical Care Coordinator

We are currently hiring for a Surgical Care Coordinator I for our Perianesthesia Department. This is a 1.0

FTE, 8-hour day shift. This is a remote position with requirement to come onsite for team meetings, check in meetings with providers and other St. Paul on-campus duties.

This position exists to provide comprehensive and coordinated support for patients and families who need Gillette’s surgical care services. This position is highly collaborative with patients and their families, providers both internal and external to Gillette Children's, as well as other internal departments including Charge Integrity, Peri Anesthesia, and Surgical Services. This position is expected to promote and maintain excellent customer service while aiding in surgical care coordination.

• Appointment scheduling:
  Active outreach to assigned patient populations, holistic and timely care coordination of pre- and post-operative services o
• Data entry:
  Assist in management of surgical bluesheet application, transcription of requested outpatient services from paper surgical order to the patient’s electronic medical record o
• Pre-surgery planning:
  Standardized guidance and information provided including NPO instructions, arrival times, necessity for history & physical and additional required testing
• Quality improvement:
  Navigation of surgical coordination amid evolving process improvement to align with organizational strategic initiatives, oversight of Patient Reported Outcomes Surveys (PROs) for enrolled providers
• Between-visit support:
  Active outreach to patients/families based on delegated tasks from surgeons, preop/charge nursing, and surgical services coordinators

Specific duties are determined by the work setting or patient population served; however, in all positions, serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. Care is organized around each patient’s condition; this requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including efficient and effective communication, and adopting behaviors required for high functioning integrated teams.

The hourly wage for this opportunity is $23.98 to $35.97, with a median wage of $29.98. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.

• Utilizes effective and professional communication methods with patients, caregivers, and healthcare teams across all specialties at Gillette
• Maintains integrity of the Bluesheet application that houses the entirety of the organization’s surgical cases
• Ensures accurate information is recorded, necessary processes are followed, and appropriate information is shared and available as needed to a variety of departments dedicated to a patient’s surgical journey
• Collaborates daily with internal teams (prior authorization, patient accounting, surgical services coordinators, charge, pre-op and clinic nursing, physician admins, providers, and inpatient leaders) to ensure surgical & financial preparedness, patient safety, and outcomes
• Collaborates with external teams (equipment vendors, contracted providers/admins, and other healthcare entities) to meet our patient’s unique needs
• Ensures pre-operative care is scheduled timely to avoid unnecessary changes to surgical plan

• Proactively communicates with patients and families for surgery scheduling, pre and post-operative planning, and other logistics associated with preparing for surgical intervention
• Ensures post-operative care is scheduled prior to the date of surgery to avoid the need for scheduling intervention during that time and promote patient healing
• Facilitates support for…