Systems Solutions Consultant, Pharmacy Automation

Overview

the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Description Summary

We are seeking a dedicated Systems Solutions Consultant that will provide end-to-end solution management for pharmacy automation and outpatient pharmacy portfolio. This role will ensure customer experience is a priority from pre-sales to post implementation. The role will consult with customers on the best way to implement and optimize retail, ambulatory, and long-term care pharmacy automation solutions.

• Embodies characteristics in line with the BD WAY that includes values, mindset, and leadership commitments as we work together to fulfill our purpose of advancing the world of health™
• Excels in a fast-paced healthcare sales-support role
• Demonstrates comprehensive knowledge of the healthcare industry, including both LTC based as well as care continuum medication management and supply chain processes. Has thorough knowledge of pharmacy and materials management practice/workflows, and BD’s pharmacy automation dispensing solution.
• Maintains deep solution expertise for the outpatient and long-term care pharmacy specialties.
• A background in retail/outpatient pharmacy operations/workflow design is a must. Long-term care experience preferred.
• Expertly performs complex customer current state assessment and creates a compelling future state case to meet customer’s strategic objectives/vision. Ensures customer strategic goals and implementation of solutions are aligned across the business.
• Effectively communicates and collaborates with team members (internal and external) to drive alignment on recommendations and proposed solutions. Engages appropriate implementation resources to support successful implementation based on customer stated goals and objectives. Remains point of contact through the completion of the engagement.
• Possesses dynamic presentation skills and excellent business writing skills.
• Demonstrates customer centricity
• Displays critical thinking, having a global and company mindset, focusing on results, skill growth, and continuous improvement
• Strategically works with sales and customer service organization to prioritize activities.
• Collaborates with implementation and support service resources to ensure customer is optimizing/applying solutions to achieve strategic goals and objectives identified at beginning of project, if applicable.
• Handles multiple projects simultaneously, prioritizes tasks based on organizational need and judgment, and is productive working independently in remote office situations.
• Exhibits a bias toward action, is self-motivated, and a self-starter.
• Mentors internal staff regarding best demonstrated practices.

• Provides sales consultation and workflow analysis of existing processes within the medication management and supply chain systems, specifically in the areas of outpatient and long-term care pharmacy services. Identifies current areas of inefficiencies, patient/provider safety concerns, revenue augmentation, cost reduction, regulatory non-compliance, and drug diversion opportunities. Performs workflow redesign with practice change recommendations and accompanying BD solutions to facilitate achievement of industry standard processes and customer strategic goals.
• Provides clinical consulting support primarily for sales to develop customer specific strategic BD solution roadmaps. Remains engaged through customer lifecycle as strategic point of contact.
• Collaborates and builds collaborative partnerships with all members of the Sales team, Marketing, Product…