Engagement Coordinator Cincinnati, OH

Overview

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare.

Join us in making a real difference.

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid bi‑rthgiving, bonding, sabbatical, and living donor leave.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

The Engagement Coordinator is responsible for initiating and maintaining patient engagement with Strive’s comprehensive care program. This role will often be the first to interact with a patient, introducing them to Strive’s services. It includes placing outbound calls and, as needed, meeting with patients in-person to connect them with the appropriate Strive resources and schedule visits. Additionally, the individual will leverage internal and external data platforms and local market resources to identify and update patient contact information.

The role requires clear communication, enthusiasm, and a passion for connecting directly with patients. It reports to the Lead Engagement Coordinator.

• Proactively outreach to patients via phone to educate them on the care services available and connect them with the appropriate Strive resources.
• Meet or exceed performance targets defined as “completed first visits” on a daily basis.
• Research and update patient information, leveraging internal and external data platforms, including EHRs and local market resources.
• Build key internal relationships to elevate patient support needs.
• Lead with empathy, gain trust, and develop an initial understanding of individual patient needs.
• Support the development of long‑term patient relationships with Strive through aligned messaging and communication that conveys knowledge of the patient’s health condition and personal history.
• As necessary, visit with patients in‑person at local physician offices or patient homes with the goal of scheduling a future visit; travel may be required to key markets within your territory.

• 2+ years combined of related education, experience, or certification.
• CPR Certification required.
• Internet connectivity – Minimum speeds: 3.8 Mbps upload / 3.0 Mbps download, latency