Hospital Patient Advocate

Hospital Based Patient Advocate role at Elevate Patient Financial Solutions®

$18.00/hr – $23.00/hr (Based on skills and experience)

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full‑time position is located 100% onsite at a hospital in North Kansas City, MO, with a Monday‑Friday schedule from 8 am – 4:30 pm.

In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed‑side visits and in‑person interactions. Your primary objective will be to guide patients face‑to‑face through the application process, ensuring thorough completion and follow‑up.

This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98 % of patients are screened at bedside.

• Screen uninsured hospital patients at bedside to determine eligibility for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and follow through until approved.
• Provide detailed, accurate, and timely documentation in both Elevate PFS and hospital systems on all cases worked.
• Provide exceptional customer service skills at all times.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, and financial counselors.
• Answer incoming telephone calls, make outbound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times, and arranging transportation if warranted.
• Conduct in‑person community visits as needed to acquire documentation.
• Inform the client in a timely manner of all approvals and denials of coverage, as per established protocols.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Maintain regular and timely attendance.
• Other duties as assigned.

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability when dealing with constantly changing processes, computer systems, and government programs.
• Professional experience working with state and federal programs.
• Critical thinking skills.
• Ability to maneuver throughout the hospital and patients’ rooms during scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Effectively communicate both orally and written to a variety of individuals.
• Ability to multitask to meet performance metrics while functioning in a fast‑paced environment.
• Hospital‑Based Patient Advocates are expected to dress in accordance with their respective client’s dress code.
• Hybrid positions require home internet connections that meet the company’s upload and download speed criteria.
• Hybrid employees working from home are expected to comply with Elevate’s Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements.

• Medical, Dental & Vision Insurance
• 401K (100 % match for the first 3 % & 50 % match for the next 2 %)
• 15 days of PTO
• 7 paid holidays
• 2 floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork:
  We believe in teamwork and having fun together
• Career growth: gain great experience to promote to higher roles

Elevate

PFS is an Equal Opportunity Employer. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The salary of the finalist selected for this role will be set based on a variety of factors including, but not limited to, internal equity, experience, education, location, specialty, and training. This pay scale is not a promise of a particular wage.