Revenue Cycle Team Lead - Hybrid

Who We Are

AC3 was founded by a group of oncologists who built solutions to optimize their own practices. Now, we give specialty health practices the power to make decisions with better data. Our mission is to help them thrive through people, purposeful technology, and collaboration. The work we do empowers healthcare practitioners and their teams to provide the highest quality of care in a sustainable way.

That’s what motivates us.

We’re looking for passionate, driven innovators to join our mission. If you thrive on challenge, love taking action, and get up every day ready to make a difference, apply now. Learn more at

To help specialty practices thrive.

The RCM Team Lead is responsible for overseeing the training of RCM team members. This role ensures that patient payments are accurately processed and submitted. They will ensure patient accounts are followed up on, noted, and resolved in a timely manner. The team lead provides coverage and monitors team performance. This position works with the A/R Manager to audit, ensuring best practices to optimize patient accounts and maximize collections.

It also includes ensuring a high standard of customer service and compliance with healthcare regulations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess the ability to lead, teach and guide others and/or interact effectively when presented with challenging tasks and situations.
• Ability to handle multiple assignments at once, resolve specific problems quickly, and meet deadlines.
• Ability to perform and reconcile credit and collection functions.
• Assist in training new hires and clients in the medical payment posting and patient account process.
• Assists in formulating the credit and collection policy and audits refunds in accordance with the relevant policies.
• Manage and conduct weekly team meetings and one on one sessions with team members.
• Identifies, analyzes, and addresses challenges and/or breakdowns in the patient account and payment posting part of the revenue cycle process.
• Monitors delinquent accounts and assists in resolving issues to obtain payment such as setting up payment plans or forwarding to collections.
• Applies patient payments and adjustments to accounts by understanding EOB and statement reports accurately.
• Maintains accurate notes and correspondence details in patients’ chart/EMR.
• Answers all incoming calls and triages to RCM team in a professional and knowledgeable manner.
• Formats and delivers an annual unclaimed property report to management.
• Research and files for deceased patients’ estates.
• Maintains the practices and principles set forth by AC3 leadership with a strong commitment to service, excellence, and quality.
• Maintains professional behavior, confidentiality, and discretion always, along with the ability to work with all levels of staff with a confident and professional demeanor.
• Follows HIPPA rules and regulations.

• Associate's degree or certification in healthcare administration, business, or a related field (preferred).
• Experience:
• Minimum of 1-2 years of experience in patient accounts, billing, or revenue cycle management.
• At least 1-2 years of supervisory or leadership experience (preferred).
• Completion of a leadership course or certification
• Strong knowledge of medical billing, coding, and claims processing regulations.
• Familiarity with CPT, ICD-10, and HCPCS coding guidelines.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Effective communication skills (verbal and written).

This is a full-time hybrid/remote position; meaning, there will be required onsite training and a combination of remote and onsite work. The ideal candidate will reside within a 30-mile radius of the office located in South Bend, IN. Work is completed in a general office environment, sedentary in nature but may require standing and walking for up to 10% of the time.

The work environment is favorable with adequate lighting and temperature, and no hazardous or unpleasant conditions caused by…