Professional Field Representative - Remote

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Professional Field Representative plays a key role in supporting Wisconsin Medicaid providers by partnering to resolve complex operational and program-related issues. This role focuses on provider education, issue resolution, policy application, and collaborative problem-solving to ensure accurate program administration and improved stakeholder experience. The position requires strong analytical skills, independent judgment, and the ability to translate policy into practical solutions.

Your role in our mission

• Partners with Medicaid providers to analyze and resolve complex issues to form a solution.
• Educates and trains Medicaid Stakeholders one-on-one.
• Learns policies and procedures as they relate to the contract.
• Learns how to handle escalated issues from the customer.
• Participates in the identification, documentation, analysis and validation of basic business processes, systems, and solution requirements.

What we're looking for

• General healthcare knowledge of commercial and government insurance programs, including Medicaid
• Strong written and verbal communication skills with the ability to explain policy clearly and professionally
• Strong research, analytical, and problem-resolution skills
• Project management skills with the ability to manage multiple priorities and deadlines
• Ability to work independently, exercise sound judgment, and make informed decisions
• Experience supporting healthcare providers, payers, or managed care organizations preferred

What you should expect in this role

• Fully remote position within the state of Wisconsin
• Provider-facing consultative work focused on education, issue resolution, and operational support
• Collaborative team environment supporting Wisconsin Medicaid program operations
• Opportunity to build subject matter expertise in Medicaid policy and contract administration
• Comprehensive Gainwell benefits package including medical, dental, vision coverage, 401(k) with company match, paid time off, paid holidays, floating holidays, and employee wellness programs

LI-REMOTE

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The pay range for this position is $54,300.00 - $77,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work 'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.