Insurance Follow Up Representative

Job Title: Insurance Follow-Up Representative

Industry: Healthcare Revenue Cycle

Location: Statesville, NC (Remote option available for residents of North Carolina or South Carolina)

Compensation: $18.50 – $29.50 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Work Schedule: Full-time schedule, Monday–Friday (early Friday schedule available).

Addison Group is partnering with our client to identify experienced Insurance Follow-Up Representatives for a 6–8 month contract engagement. This project supports a large-scale accounts receivable initiative aimed at reducing aged balances and resolving outstanding insurance claims following an internal transition of revenue cycle operations.

The Insurance Follow-Up Representative will focus on resolving open insurance balances, researching claim status issues, and ensuring timely reimbursement. This role requires prior experience navigating payer guidelines, addressing denials, and managing AR workflows in either hospital or professional billing environments.

• Manage assigned insurance accounts receivable worklists and prioritize follow-up activities.
• Research and resolve unpaid, underpaid, or denied claims to drive reimbursement.
• Review transferred or backlog accounts and take appropriate corrective action daily.
• Submit corrected claims, appeals, or adjustments as needed to facilitate payment resolution.
• Accurately record account updates, actions taken, and outcomes within the billing system.
• Partner with leadership and reimbursement teams to elevate complex claim issues.

• 3–5 years of experience in insurance follow-up within hospital or professional billing.
• Strong understanding of payer policies, denial management, and AR processes.
• Experience working within Cerner or comparable EMR/billing systems.
• Background supporting large AR cleanup or backlog-reduction initiatives.
• Self-motivated and able to work independently in a remote or hybrid setting.
• Strong analytical and problem-solving abilities.
• Clear communicator with strong documentation skills and attention to detail.

• 6–8 month contract supporting a high-impact revenue cycle initiative.
• Remote flexibility for qualified candidates located in NC or SC.
• Early Friday schedule.
• Access to Addison Group benefits during the assignment.
• Opportunity to contribute to a meaningful accounts receivable improvement project.

Adding Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 004-008