Medical Assistant; Hawaii – Clinical Navigators

Medical Assistant (must be located in Hawaii)

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented.

At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day  partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives.

The Cadence Health team is seeking a Certified Medical Assistant (internally known as Clinical Navigator) to provide health coaching and deliver patient care remotely in partnership with our LPNs, RNs, and NPs. In this role, you will support patients enrolled in Cadence care programs by reinforcing care plans, encouraging medication adherence, and providing education that helps patients better manage their chronic conditions.

You will work closely with the clinical care team to support timely interventions, promote positive health outcomes, and ensure patients feel supported, informed, and engaged throughout their care journey.

• This role requires availability Monday through Friday
• Scheduled hours are 8am to 5pm PST OR 9am to 6pm PST // 6am to 3pm HST OR 7am to 4pm HST

• Support delivery of health care to patients by performing a variety of activities and procedures which are prescribed by and performed under the direction of the Cadence Nurse Practitioner and Cadence clinical policies and procedures.
• Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease.
• Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change.
• Help patients execute on their personalized care plans and goals, focusing on behavior modification, nutrition, physical activity, and self-management strategies.
• Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools.
• Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies.

• Must be currently located in Hawaii
• Active Certification as a Medical Assistant from an accredited association (AAMA, AAH, AMT, NHA, NAHP or NCCT)
• 5+ years of experience as a Medical Assistant.
• To ensure that our clinicians have the necessary tools for a successful remote work environment, home office setups must have consistently stable wifi with strong upload and download speeds. A wifi speed test is required before participating in the interview process to verify that these standards are met.
• Highly skilled in behavioral-based coaching.
• Possesses excellent clinical acumen and competency in patient assessment.
• Excels in patient support and delivers a high level of service.
• Demonstrates a consistent track record of attendance and adherence to work schedules.
• Exceptional written, verbal, and interpersonal communication skills.
• Demonstrates reliability in meeting deadlines and fulfilling job duties.
• Works effectively with minimal supervision and is consistently punctual.
• Prior experience working in a high-growth, fast-paced startup environment while maintaining high clinical standards.
• Experience in patient education for individuals managing chronic conditions.
• Experience in supporting patients remotely is a plus.
• Tech-savvy and capable of working with multiple systems.

The anticipated compensation range for this role is $20-$22 per hour, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This…