Manager Ambulatory Access Operations

University of Wisconsin Hospitals and Clinics Authority Manager Ambulatory Access Operations (Finance) Work Schedule

This is a full-time position scheduled to work Monday through Friday, with core hours between the hours of 8:00 AM - 5:00 PM. You will work at 8007 Excelsior Drive, Madison, WI, work from home occasionally and travel to various UW Health clinics.

Join the #1 hospital in Wisconsin and play a meaningful role in improving how patients access care across a nationally recognized academic health system!

Lead and enhance multi-specialty ambulatory access operations at UW Health. As Manager, Ambulatory Access Operations, you will oversee centralized scheduling, referral management, and clinic-facing workflows while guiding high-performing teams and strengthening partnerships across the system. This role plays an important part in advancing patient access, optimizing workflows, and ensuring patients receive timely, coordinated care.

We are seeking a Manager Ambulatory Access Operations to

• Provide leadership for centralized scheduling, referral processing, and front-end access workflows across multiple specialties.
• Support ongoing process improvements, workflow standardization, and thoughtful use of technology (Epic tools, automation, analytics).
• Partner with clinic leaders, analysts, and operational stakeholders to monitor and improve key access measures such as service levels and scheduling timeliness.
• Coach and support supervisors and frontline teams, fostering engagement, accountability, and professional growth.
• Contribute to system-level initiatives designed to enhance patient access, operational effectiveness, and care coordination.
• Build strong working relationships with providers, clinic partners, and cross-functional teams to ensure alignment and shared success.

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

• Bachelor's Degree in business, healthcare administration or related field. Required
• Master's Degree in business, healthcare or related field. Preferred

• 5 years of experience in a health care setting with a minimum of one (1) year of related experience in a leadership role. Required
• Supervisory experience in Access Services, Registration, Patient Accounting, or Clinic Operations. Preferred
• At least three (3) years of related experience in a leadership role. Preferred

• Certification in Epic Prelude and/or Cadence Preferred
• Project management certification (PMP, PRINCE 2, Agile, other) Preferred
• Lean Six Sigma Certification Preferred

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.