Global Medical Services, Sr. Manager - Business Operations

This role oversees vendor contracts covering the Lockheed Martin Wellness Centers at more than 25 locations across the United States, additional contracts related to provision of medical services to the Lockheed Martin population in addition to day-to-day management of the Global Medical Services business plan. This role works closely within the GMS team, with larger LM stakeholders and external vendors and customers to ensure the highest quality business operations are delivered domestically and abroad as appropriate.

The ideal candidate will possess superb flexibility in work environments, leadership skills, great business sense, strong communication skills, and will be comfortable working independently and as part of a team. In-depth knowledge of healthcare business operations, corporate medicine, worker’s compensation and financial management preferable. A solid understanding of basic medical language is necessary. This individual must be able to foster an environment of collaboration across multiple disciplines and businesses.

• Works with Director – Chief Medical Officer - Global Medical Services and contracted medical vendor to develop strategic plan, manage internal site issues, identify process improvement opportunities and present resolutions and recommendations
• Has direct management responsibilities for contracted medical group invoice reviews, approvals and general day-to-day contract management
• Works with the Finance org to develop the GMS annual budget. Assures that GMS operations align with budgetary expectations
• Works with Finance and Global Supply Chain Organization to develop and maintain Purchase Requests and Purchase Orders to sufficiently maintain vendor contracts and invoices
• Consults with contracted leadership and the Global Medical Services Manager to manage daily operations, workflow, staffing, challenges, encountered with the medical vendor/s to ensure efficient, effective Wellness Center and contract performance
• Supports the Global Medical Services Manager with incident reports and complaint resolution, as needed
• Communicates and coordinates corporate messages and ensures implementation of policies and procedures are followed
• Supports creation and maintenance of performance dashboard for GMS operations
• Supports GMS relationship between local safety professionals and contracted employees
• Provides Federal Drug Administration (FDA) recalls, screening, and announcements to appropriate staff
• Participates in the development of new programs that support the organization's goals, objectives and innovative engagement strategies
• Tracking, calibrations, replacements, and donations of medical equipment
• Manages annual renewal for clinician malpractice insurance.
• Ensures appropriate implementation of Occupational Safety and Health (OSHA) regulatory guidelines for Workers Compensation into Wellness Center operations
• Supports IT and Common Systems to monitor, maintain and improve relevant software products that support GMS Wellness Centers and GMS Command and Control

• Bachelor’s degree or equivalent work experience required
• 5-10 years program ownership, management and/or leadership experience
• Experience managing multiple locations, across several regions and/or states
• Proficient in budget and expense management
• Understanding of health care regulatory and licensing policies and procedures
• Experience accessing public center of excellence databases to gain collaborative information (i.e Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), Association for Professionals in Infection Control and Epidemiology (APIC) or other industry standards for Infection Prevention practices)
• Ability to manage staffing based on objective scheduling & volume analysis
• Skilled in communicating across all levels of staff (from executives to individual contributors) and external vendors/customers

• Master’s level degree or related certification in healthcare management
• Excellent computer skills (Internet software, spreadsheet, word processing etc.)
• LM Systems Knowledge including; IMS, My Time Card , Enablon, OHM and the Pandemic Management Tool, Medical…