Call Center EAP Agent

Employer Industry: Health Services

• Competitive compensation reflecting the importance of the work
• Opportunities for professional growth and development within the organization
• Comprehensive benefits including Health and Wellness programs, Income Protection, Paid Leave, and Retirement
• Meaningful work that creates an immediate impact in people’s lives
• Work in a supportive and collaborative environment
• Flexible remote work arrangement with secure workspace requirements

• Provide telephonic and chat-based support in a high-volume, 24/7 contact center environment
• Conduct comprehensive assessments to identify participant needs related to Employee Assistance Program (EAP) and work/life services
• Offer consultation and resource referrals for various personal and workplace challenges
• Assess risk and respond to crisis situations while providing appropriate intervention and de‑escalation
• Accurately document cases in accordance with organizational policies and professional standards

• Master’s degree from an accredited graduate program in a behavioral health‑related field
• Minimum of one year of related professional experience in an Employee Assistance Program or similar behavioral health setting
• Demonstrated experience in counseling, social work, or mental health services
• Ability to successfully pass all required background investigations and meet credentialing requirements
• Knowledge of mandated reporting requirements related to child and elder abuse

• Strong customer service and communication skills
• Proficiency with Microsoft Office applications and web-based research tools
• Strong typing, electronic documentation, and research skills
• Ability to navigate multiple systems simultaneously while engaging with participants

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.