Field Service Engineer-NucMed, PET-CT

About the Job

Field Service Engineer – Nuc Med, PET‑CT (Phoenix/Tucson, AZ area) is a home office–based position that supports Arizona and surrounding vicinities.

We are the leading nationally scaled contract services organization specializing in imaging, biomedical and surgical repair, and maintenance solutions. Our unique 3F model (Fast, Flexible and Friendly) is how we deliver exceptional service to both our customers and employees. As a brand‑neutral partner, we work with OEMs, ISOs, and Asset Managers, Hospital Systems, and other service providers. We are trained in over 100 different imaging equipment models across all major OEMs.

We want to employ the most talented and motivated individuals to build our team and it starts with you!

Reporting to the Area Service Manager, the Field Service Engineer (FSE) performs skilled, technical, and advisory work in the installation, repair, maintenance and calibration of diagnostic and/or other imaging devices or systems. In conjunction with a radiation physicist, the FSE performs quality assurance testing and calibration, and trains medical and clinical staff on the safe and proper use of such equipment and systems.

The position requires multi‑tasking several projects and travel to regional customer locations.

• Analyzes, troubleshoots, and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques.
• Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de‑installations and recalls with external and internal resources. Installs the actual units and conducts the needed customer in‑house product and unit training.
• Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications and/or other applicable codes and standards.
• Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. Interacts with clinical staff on a regular basis to ensure needs are being met.
• Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies. Tracks and records all installation information as necessary.
• Responsible for working knowledge of current Service Software. Responds to Support Services when calls are dispatched. Schedules with customers for appropriate service response times to meet contractual obligations.
• Completes service reports including Preventative Maintenance documents and submits them within the established guidelines of the department.
• Completes expense reports and submits them within the established guidelines of the department.
• Requests and/or orders necessary repair and spare parts according to established procedures and contract relationships. Fills out return parts tags on used and unused parts. Maintains shipping records of returned parts.
• Responsible for keeping the Product Support Specialist, Area Service Manager and Sales Team up to date on customer contacts and resolution of any application problems.
• Accountable for assisting with retention and growth of contract and Time and Materials (T&M) revenue for areas of responsibility.
• Follows the service escalation process WI‑FS‑7.5.1.3.3‑003.
• Can work evenings and weekends as required.
• Follows all pertinent requirements to meet ISO
  13485 certification as pertains to Field Service Engineers.
• Participates in both internal and external educational programs through professional associations, technical training courses, and seminars to develop and maintain the required current technical aptitude. Must maintain currency with imaging technology and networking technology.
• Lifts, carries and/or pushes/pulls various items (bags, boxes, cart, etc. of up to 100 lbs) while utilizing…